Experience Ambassador

Aero; Teterboro (NJ); On-site; USD 45,000 - 70,000; Full time

Job summary

Aero is looking for an Experience Manager based in Teterboro, New Jersey, to support the Cabin and Lounge teams. This role involves managing scheduling, enhancing guest experiences, and representing Aero at airports.

The ideal candidate has a background in luxury hospitality or private aviation and excels in communication. The position requires the ability to lift, flexibility with working hours, and a valid driver's license. Join Aero in redefining premium travel.

Qualifications

• Experience in private aviation or luxury hospitality preferred.
• Ability to work on feet for at least 8 hours and lift at least 50 lbs.
• Must have valid driver’s license and vehicle.

Responsibilities

• Support the Experience Manager on cross-functional initiatives.
• Manage daily scheduling and oversee recruitment for Experience Leads.
• Act as the primary Aero representative at TEB and HPN airports.

Skills

Guest-facing experience

Excellent communication skills

Flexibility

Job description

About Aero

Aero, we believe exceptional journeys start with exceptional people. Inspired by the golden age of aviation, we’re redefining air travel with a modern approach. Our direct, premium flights via private terminals deliver the comfort of low-contact travel and the effortlessly fabulous experience of flying private. Just as we create an elevated experience for our guests, we invest in creating the same for our people—prioritizing transparency, support, accountability and fulfillment to foster a culture of trust and purpose.

About This Role

This role is built for a versatile, high-judgment operator who thrives at the center of a fast-moving, premium travel business. Think of it as an Aero market launcher for the East Coast: you will be our Experience Manager’s right hand, keeping the Cabin and Lounge teams running smoothly, driving cross-functional initiatives, and jumping in wherever the business needs you most. You will also be one of Aero's most visible faces on the ground, working directly with some of the most discerning travelers in the world.

Responsibilities

• Partner with our West Coast based Experience Manager on cross-functional initiatives, including working with the Digital team on AI-driven scheduling optimization and coverage forecasting.
• Daily scheduling support and management; handling sick call outs and ASAP requests from our Charter team
• Support Experience Manager in building monthly schedules and optimizing coverage
• Support with recruitment for East coast based Experience Leads.
• Take on ad hoc projects and strategic initiatives as Aero scales its East Coast presence.
• Serve as the primary Aero representative for departures and arrivals at TEB and HPN - the face guests see first and last on every journey.
• Perform all duties of a trained Ground Support Coordinator (GSC) and screener per Aero standards and DOT requirements.
• Greet, escort, and support VIP guests throughout the full departure and arrival experience, proactively resolving issues.
• Represent the Aero brand with professionalism and poise in uniform and in every interaction.
• Build genuine, lasting relationships with Aero's most valuable guests through consistent, personalized presence on the ground.
• Communicate real-time operational updates and guest feedback to internal teams.

Requirements

• Experience working in guest-facing roles (private aviation or luxury hospitality preferred)
• As this is a (DOT) safety-sensitive position as defined in 14 CFR part 120[1]: All prospective employees are subject to pre-employment testing and random testing throughout employment for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids, and Phencyclidine (PCP)
• Able to meet the physical requirements of the role: working on your feet for at least 8 hours; walking at a fast pace; moving, pulling, carrying, or lift at least 50 lbs; occasionally kneeling, bending, carrying, and assisting around the aircraft
• Excellent communication skills
• Flexibility and willingness to work a schedule that includes early mornings, nights, weekends and holidays
• Able to commute to/from TEB and HPN airports
• Must have a valid driver’s license and vehicle

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.