Experience Specialist, Lounge Host, ASE Private terminal

Aero; Aspen (CO); On-site; USD 40,000 - 60,000; Full time

Job summary

Aero in Aspen, Colorado is seeking a Ground Support Coordinator to enhance the arrival and departure experience for our premium guests. The role requires exceptional guest-facing skills and a commitment to service excellence, embodying the Aero brand while managing safety-sensitive responsibilities.

Ideal candidates should have prior experience in private aviation or luxury hospitality and be able to work flexible schedules. Physical fitness to handle demanding tasks is vital. Join us in redefining air travel and providing unmatched experiences.

Qualifications

• Experience in private aviation or luxury hospitality preferred.
• Must demonstrate physical capability to perform duties.
• Able to work under safety-sensitive conditions.

Responsibilities

• Serve as an on-the-ground representative for Aero.
• Greet and assist VIP guests, resolving issues proactively.
• Perform duties of a Ground Support Coordinator per Aero standards.

Skills

Guest-facing experience

Excellent communication skills

Flexibility

Job description

About Aero

At Aero, we believe exceptional journeys start with exceptional people. Inspired by the golden age of aviation, we’re redefining air travel with a modern approach. Our direct, premium flights via private terminals deliver the comfort of low-contact travel and the effortlessly fabulous experience of flying private. Just as we create an elevated experience for our guests, we invest in creating the same for our people—prioritizing transparency, support, accountability and fulfillment to foster a culture of trust and purpose.

Responsibilities

• Serve as an on-the-ground representative for Aero, providing a consistent, premium presence for arriving and departing flights.
• Perform all duties of a trained Ground Support Coordinator (GSC) and screener in accordance with Aero standards and regulatory requirements.
• Greet and assist VIP guests throughout the arrival and departure experience, proactively resolving any issues to ensure a seamless journey.
• Represent the Aero brand with professionalism and poise in uniform, acting as an ambassador to guests, partners, and airport personnel.

Requirements

• Experience working in guest-facing roles (private aviation or luxury hospitality preferred)
• As this is a (DOT) safety-sensitive position as defined in 14 CFR part 120[1]: All prospective employees are subject to pre-employment testing and random testing throughout employment for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids, and Phencyclidine (PCP)
• Able to meet the physical requirements of the role: working on your feet for at least 8 hours; walking at a fast pace; moving, pulling, carrying, or lift at least 50 lbs; occasionally kneeling, bending, carrying, and assisting around the aircraft
• Excellent communication skills
• Flexibility and willingness to work a schedule that includes early mornings, nights, weekends and holidays
• Able to commute to/from Aspen Airport (KASE) in less than 60 minutes

Aero is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.