Experience Specialist, Lounge Host, ASE Private terminal

Roman Health Pharmacy LLC; Aspen (CO); On-site; USD 37,195 - 41,328; Full time

Job summary

Roman Health Pharmacy LLC is seeking a Ground Support Coordinator in Aspen, Colorado. This role involves providing exceptional guest services during flights, ensuring a premium experience for all guests. Candidates should have experience in guest-facing roles, excellent communication skills, and the physical ability to meet job demands.

The position offers a pay range of $27 to $30 an hour and requires flexibility in scheduling, including early mornings, nights, weekends, and holidays.

Qualifications

• Experience in guest-facing roles, preferably in private aviation or luxury hospitality.
• Able to work on your feet for at least 8 hours and lift at least 50 lbs.
• Excellent communication skills and flexibility in scheduling.

Responsibilities

• Serve as a representative for Aero during flights.
• Perform duties of a trained Ground Support Coordinator.
• Assist VIP guests throughout their travel experience.

Skills

Communication skills

Guest-facing experience

Flexibility

Job description

ABOUT AERO

At Aero, we believe exceptional journeys start with exceptional people. Inspired by the golden age of aviation, we’re redefining air travel with a modern approach. Our direct, premium flights via private terminals deliver the comfort of low‑contact travel and the effortlessly fabulous experience of flying private. Just as we create an elevated experience for our guests, we invest in creating the same for our people—prioritizing transparency, support, accountability and fulfillment to foster a culture of trust and purpose.

RESPONSIBILITIES

• Serve as an on‑the‑ground representative for Aero, providing a consistent, premium presence for arriving and departing flights.
• Perform all duties of a trained Ground Support Coordinator (GSC) and screener in accordance with Aero standards and regulatory requirements.
• Greet and assist VIP guests throughout the arrival and departure experience, proactively resolving any issues to ensure a seamless journey.
• Represent the Aero brand with professionalism and poise in uniform, acting as an ambassador to guests, partners, and airport personnel.

REQUIREMENTS

• Experience working in guest‑facing roles (private aviation or luxury hospitality preferred).
• As this is a (DOT) safety‑sensitive position as defined in 14 CFR part 120: All prospective employees are subject to pre‑employment testing and random testing throughout employment for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids, and Phencyclidine (PCP).
• Able to meet the physical requirements of the role: working on your feet for at least 8 hours; walking at a fast pace; moving, pulling, carrying, or lifting at least 50 lbs; occasionally kneeling, bending, carrying, and assisting around the aircraft.
• Excellent communication skills.
• Flexibility and willingness to work a schedule that includes early mornings, nights, weekends and holidays.
• Able to commute to/from Aspen Airport (KASE) in less than 60 minutes.

$27 - $30 an hour

Aero is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.