EXPEDITOR - HH

PENN Entertainment, Inc.; Alton (IL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Job summary

PENN Entertainment, Inc. is seeking a hospitality-minded team member to greet guests, seat parties, and ensure a positive dining experience. You will provide menu and beverage information, assist servers, and help with to-go orders while keeping areas clean and organized.

The role requires strong communication, reliability, and a customer-first approach in a fast-paced environment. Join a dynamic team where service quality and compliance matter daily.

Qualifications

• Experience delivering friendly, accurate guest service.
• Ability to read and follow instructions in a fast-paced setting.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet guests promptly and promote outstanding service.
• Assist in seating guests using fair rotation among servers.
• Interact with guests to share information on beverages and menu items.
• Prepare and deliver to-go orders and ensure order accuracy.
• Maintain a clean, stocked work station and assist with closing duties.
• Follow safety, sanitation and gaming regulations at all times.

Skills

Customer service

Guest greeting

Team player

Attention to detail

Education

High school diploma or GED

Tools

Micros POS

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Promote stellar customer service
• Promptly and appropriately greet guests arriving at the restaurant
• Assist in seating guests accordingly using a fair rotation between servers
• Verbally interact with guests creating a fun and exciting atmosphere
• Provide information to guests as needed such as beverage and food selections available
• Properly and promptly assemble food orders and deliver TOGO food to the bar and dine in food to the serving staff. Food should be delivered directly to the table if serving staff is busy assisting other guests.
• Assist in the fulfillment of all to-go food orders by bagging order, ensuring order accuracy, and expediting food to guests. *An itemized receipt should accompany all orders. *At times it may be necessary for this position to assist with entering TOGO orders into the Micros system and collecting payment.
• Complete tasks to prepare for business including tasks such as stocking dressings, condiments, sauces, rolling and polishing stemware, etc.
• Effectively respond to the Supervisor’s requests in all areas of guest interaction and guest concerns
• Maintain cleanliness of assigned station: assist with bussing tables, wiping tables and chairs, picking up trash, etc. as needed
• Complete tasks for closing such as resetting a station for the next shift and completing *assigned side work
• Follow appropriate food handling procedures to ensure safe, quality products
• Ensure supplies and products are stocked throughout the shift, as needed; assist with inventory and inventory control
• Attend all departmental and company training programs or meetings as directed
• Adhere to all company policies and procedures
• Adhere to all gaming laws and regulations
• Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris, and litter
• Meet department uniform, appearance, and grooming requirements
• Assist servers with table preparation as needed; remove any dirty dishes, silverware, and napkins.

Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with abilities to perform essential functions.
• Preferred high school diploma or general education degree (GED); or up to three months related experience and/or training; or equivalent combination of education and experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other employees of the organization.
• Ability to add and subtract two-digit numbers and to multiply and divide with 10s and 100s. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Must be able to qualify for licenses and permits required by federal, state, and local regulations.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms and talk or hear. The employee is regularly required to squat and bend and occasionally required to taste or smell. The employee must occasionally lift and/or move 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.