Expeditor

Umami Riot; Boston (MA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Dining discounts

Growth opportunities

Team culture

Job summary

Umami Riot, a Boston restaurant group led by Tim Cushman and Nancy Cushman, is seeking an Expeditor to keep the pass moving with precision and hospitality. Join a Michelin-minded environment where craftsmanship and teamwork matter.

You’ll run the pass, connect FOH and BOH, protect plate quality, and help the team stay sharp under pressure in a high-energy setting.

Qualifications

• You communicate clearly and confidently under pressure.
• You’re composed in high-energy environments.
• You care deeply about the guest experience and the team delivering it.
• You have strong attention to detail and a sharp eye for quality.
• You believe great service should feel effortless, even when it’s not.

Responsibilities

• Run the pass — control the flow of tickets from kitchen to floor. Call orders clearly, pace the line, and keep service tight
• Be the connector — bridge FOH and BOH. Ensure communication is clean, accurate, and constant
• Protect the plate — final check on quality, accuracy, and presentation. Nothing leaves the kitchen unless it’s right
• Manage the moment — stay sharp under pressure. Adjust pacing, solve problems fast, and keep the team focused
• Support the team — jump in where needed. Expo, garnish, organize, reset—whatever keeps service moving

Skills

Clear communication

Pressure handling

Team collaboration

Guest experience

Attention to detail

Job description

Umami Riot was born from a simple idea: pair joyful hospitality with uncompromising craftsmanship. Founded by Chef Tim Cushman and sake expert Nancy Cushman, our restaurants celebrate bold flavor, precision, and a deep respect for Japanese foodways – translated through a distinctly Boston lens. At Umami Riot, we’re not here to follow the rules of hospitality, we’re here to rewrite them – with heart, craft and fearless creativity.

o ya is a refined, chef-driven dining experience rooted in precision, technique, and intentional hospitality. Every dish reflects discipline, creativity, and an uncompromising commitment to excellence. This is an opportunity to work in a Michelin-minded environment where craftsmanship matters and growth is earned through dedication to the art.

Expeditor who keeps the line moving, the team aligned, and every plate hitting the pass exactly as it should.

THE GIG (AKA WHAT YOU’LL ACTUALLY BE DOING)

Run the pass — control the flow of tickets from kitchen to floor. Call orders clearly, pace the line, and keep service tight

Be the connector — bridge FOH and BOH. Ensure communication is clean, accurate, and constant

Protect the plate — final check on quality, accuracy, and presentation. Nothing leaves the kitchen unless it’s right

Manage the moment — stay sharp under pressure. Adjust pacing, solve problems fast, and keep the team focused

Support the team — jump in where needed. Expo, garnish, organize, reset—whatever keeps service moving

THIS ROLE IS A GREAT FIT IF…

• You communicate clearly and confidently under pressure
• You’re composed in high-energy environments
• You care deeply about the guest experience and the team delivering it
• You have strong attention to detail and a sharp eye for quality
• You believe great service should feel effortless, even when it’s not
  

Requirements

LET’S SET EXPECTATIONS (IN A GOOD WAY)

This is a high-energy restaurant where the pace is constant, the room stays lively, and the floor never really slows down.

You’ll be working in heat, noise, and constant motion—calling tickets, coordinating timing, and keeping service on track.

Strong communication, focus, and urgency are non-negotiable. We’re committed to providing reasonable accommodations to support individuals in performing the essential functions of the role.

WHY PEOPLE STICK AROUND

• Competitive pay - because your work matters
• Dining discounts across all Umami Riot locations
• Growth that’s real (not just talked about)
• A team culture rooted in respect, creativity, and heart

Pay Range $18-$22 per hour

EOE