Expediter I

Incora; Northlake (IL); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Paid holidays

Floating holidays

FlexTime policy

Parental leave

Job summary

Incora is seeking an Expediter I in Northlake, IL to build strong customer relationships, handle routine inquiries, and expedite orders through receiving and inspection. You will support the Warehouse team with administrative tasks while ensuring excellent service and accurate processing.

The ideal candidate has a high school diploma or GED, proven customer service and order-entry skills, and the ability to use Microsoft Office and AI tools to improve productivity.

Qualifications

• High School Diploma or GED required.
• Proven excellence in customer service, order entry, and/or warehouse or shipping skills.
• Knowledge of Incora customers and products preferred; ability to conduct root cause analysis.
• Detailed data entry skills.
• Strong customer service attitude with willingness to assist in multiple areas within Warehouse.
• Strong teamwork and communication skills.
• Ability to learn database systems and Microsoft Office Suite.
• Experience using Copilot or AI tools to enhance productivity.

Responsibilities

• Build and maintain strong customer relationships by responding promptly to inquiries and requests.
• Facilitate rush orders and expedite parts through receiving and inspection processes.
• Monitor availability of materials and parts.
• Provide ongoing and excellent customer service with fast, accurate order processing and prompt communication.
• Assist Warehouse team and Tooling Repair facility with related administrative tasks.

Skills

Customer service

Order entry

Data entry

Excel

Outlook

Word

PowerPoint

Copilot AI

Teamwork

Education

High School Diploma or GED

Tools

Copilot AI

Job description

_ Our Incora Story is really taking off – we’d love you to join us for the journey. _

We are currently seeking an exceptional customer service professional to join us as an Expediter I

As the leading supply chain solutions business in the aerospace industry Customers are at the heart of our business.

The Expediter I is accountable for building and maintaining excellent customer relationships by responding promptly to routine inquiries and requests, facilitating rush orders, trouble-shooting order-related issues, monitoring availability of materials and parts, and expediting parts through receiving and inspection processes. Providing on going and excellent customer service will be the Expeditor’s daily goal, through fast, accurate processing of orders, and prompt communication. This position will require performing various related administrative tasks, in support of the Warehouse team and/or the Tooling Repair facility when appropriate.

Most importantly you will be passionate about our Incora Values and exceeding customer expectations.

• Courage Take ownership for issues and problems.
• Collaboration Share knowledge and experience with others
• Commitment – Focus on ensuring internal and external customer expectations are met in a timely way.
• Community – We value our world and everyone who shares it .

About you

• High School Diploma or GED is required

• Proven excellence in customer service, order entry, and/or warehouse or shipping skills, is required

• Current knowledge of Incora customers and products is highly preferred Demonstrated ability to accurately and efficiently perform root cause analysis and conduct thorough research

• Demonstrated skills in detailed data entry is required.

• Excellent customer service attitude, with a strong willingness to assist in multiple areas within the Warehouse department, as needed;

• Ability to demonstrate and maintain a positive attitude and strong teamwork abilities

• Strong verbal and written communication skills, with professional daily interaction with customers (as trained)

• Ability to be maintain work in an organized and clear manner

• Ability to learn and gain knowledge of the integrated database systems, job-specific software programs, as well as Microsoft Office Suite, including Outlook, Word and Excel, as needed

• Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint) is essential, alongside experience using Copilot or other AI tools to enhance productivity

What Incora can offer you:

An exciting package that includes great salary and benefits you would expect from a growing ambitious company, a chance to work in a first-class brand-new environment but most importantly we will offer you the chance to become part of our Incora story.

• We want you to share in the success of Incora, so every employee is eligible for one of our incentive’s programs.

• Incora offers 8 Paid Holidays with 2 additional Floating Holidays for all Full-Time employees.

• Full-Time Exempt employees are part of Incora’s FlexTime policy, as well as 80 hours of Exempt Sick time.

• Family friendly policies such as 2 weeks paid parental leave.

• We believe every little helps by offering a generous discount portal only available to Incora employees vis Perkspot.

• Employer paid Group Life Insurance at 1x salary, STD, and LTD.

• Incora offers three (four for California) different health plans with competitive premiums for all full-time permanent employees.

• Incora offers a 401K plan with company match.

Very importantly we want to be with you to help your career take off and become part of the Incora Story

“Incora” is an operating name used by several related companies, including but not limited toHaas Group International,LLC;PattonairUSA,Inc.;and Wesco Aircraft Hardware Corp.Each of these companiesis an Equal Opportunity Employer and doesnot discriminateon the basis ofrace, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status. In compliance with the Americans with Disabilities Act, weare committed toprovidingreasonable accommodationsforqualified individuals with disabilities. If you needanaccommodationto apply for a positionorto perform the essential functions of the role, please contactHuman Resources [e-mail].