Expedited Logistics Specialist – Cross-Border & Overnight

Continental Expedited Services Inc.; Nashville (TN); Presencial; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

Continental Expedited Services (CES) is seeking a driven, customer-focused Logistics Specialist to join our Operations team. This role manages transportation activity from initial customer opportunity through delivery and closeout, supporting domestic and cross-border lanes US-US, US-MX, MX-US, MX-MX.

The position requires overnight/weekend coverage, independent decision-making, and rapid response to changing customer and carrier needs.

Formación

• Ability to work Friday-Monday, 7:00 PM-7:00 AM.
• Strong written and verbal communication, customer-service, negotiation, and problem-solving skills.
• Ability to work independently and make sound decisions in a fast-paced, time-sensitive environment.
• Ability to manage multiple active shipments and competing priorities simultaneously.
• Strong organizational skills and attention to detail.
• Comfortable communicating directly with customers, carriers, drivers, and internal teams.
• Proficiency with Microsoft Office, email, transportation systems, customer/carrier portals, and similar business technology.

Responsabilidades

• Respond to customer freight opportunities, prepare competitive pricing, negotiate rates, and follow up on outstanding quotes.
• Manage awarded shipments from acceptance through final delivery while maintaining proactive customer communication.
• Source and secure qualified carrier capacity using company assets, partner carriers, and brokerage resources.
• Negotiate carrier rates while balancing service requirements, available capacity, and gross-margin expectations.
• Dispatch shipments and communicate pickup, delivery, appointment, and customer requirements to carriers and drivers.
• Track active shipments and provide timely pickup, in-transit, delay, and delivery updates.
• Identify potential service failures and respond to carrier fall-offs, breakdowns, missed appointments, delays, and other shipment exceptions.
• Coordinate US/Mexico cross-border shipments, including carrier handoffs, documentation flow, customs-broker coordination, and border activity.
• Maintain accurate shipment information, pricing, statuses, documentation, and operational notes within the TMS and applicable portals.
• Provide complete shift handoffs for unresolved or time-sensitive issues requiring continued monitoring.

Conocimientos

Communication

Negotiation

Problem solving

Time management

Independent worker

Organizational skills

Customer-facing

Herramientas

Microsoft Office

Transportation systems

Carrier portals

Descripción del empleo

Continental Expedited Services (CES) is seeking a driven, customer-focused Logistics Specialist to join our Operations team. This role manages transportation activity from initial customer opportunity through delivery and closeout, supporting domestic and cross-border lanes US-US, US-MX, MX-US, MX-MX.

The position requires overnight/weekend coverage, independent decision-making, and rapid response to changing customer and carrier needs.