Expansion Manager SMB

Connecteam; New York (NY); On-site; USD 140,000 - 160,000; Full time

Benefits offered by this job

Medical coverage

Insurance plan

401K

Paid time off

Job summary

Connecteam, located in New York, is looking for a driven Account Manager to oversee customer relationships and enhance growth. The position requires you to identify upselling opportunities while managing your own sales pipeline. A successful candidate will have experience in a SaaS environment and a demonstrated ability to exceed sales quotas.

We offer a competitive salary, medical coverage, and a 401K plan among other benefits to help you thrive in a fast-paced sales environment.

Qualifications

• 1-2 years of experience in Account Management within a SaaS company is essential.
• Energetic and motivated, with a strong ability to close deals.
• Strong relationship-building skills with organizational members.

Responsibilities

• Identify upselling and cross-selling opportunities with existing customers.
• Own the full sales cycle, managing account pipelines.
• Collaborate with other teams for seamless customer experiences.

Skills

Customer relationship skills

Self-learning ability

Communication skills

Initiative and independence

Team player

Education

1-2 years as Account Manager/Account Executive at a SaaS company

Job description

About Connecteam:

Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide.

We built Connecteam for real operators – the people running shifts, jobs, and teams across stores and sites. The kind of work that doesn’t happen behind a desk, and doesn’t have time for messy spreadsheets, scattered group chats, or tools that don’t talk to each other.

Connecteam brings daily operations and team communication into one intuitive app – from hiring and scheduling to training, tasks, and day-to-day coordination. It gives teams the clarity and control to run the day, shift after shift, job after job.

Backed by $220M+ from Insights Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding worldwide – empowering frontline teams to work smarter, stay connected, and operate with greater efficiency.

Responsibilities:

• Identify and execute upselling and cross‑selling opportunities with existing customers.
• The Account Manager position is a quota-carrying position; you will own the full sales cycle, managing your own account pipeline and contributing to the team’s pipeline.
• Becoming a product expert
• Analyze customer data to identify expansion opportunities.
• Be the face of the company – Connecteam is known for our outstanding customer service and approach
• Collaborate with SDR and CSM teams to ensure a seamless customer experience.
• Influence the product based on customers’ demands and needs
• Manage multiple tasks and projects in a fast‑paced and high‑pressure environment.
• Initiative, independence and ownership

Requirements:

• 1-2 years of experience as an Account Manager/Account Executive at a SaaS company – MUST
• Energetic, positive, and motivated – MUST
• Strong record of closing deals and over‑achieving monthly quotas
• Strong customer relationship skills and the ability to interact with individuals at all levels in an organization.
• Ability for self‑learning and highly independent
• Strong team player with excellent communication and collaboration skills.
• Ability to thrive in a high‑pressure and busy work environment.
• Working remotely from 9:00 AM to 6 PM Monday‑Friday.

What We Offer:

• Medical coverage.
• Insurance plan.
• 401K
• Paid time off for vacation, sick days.

Compensation range:

• OTE: $140K-$160K

If you are passionate about selling, driving growth and have the required experience and skills, we would love to hear from you!