Exhibitor Services Specialist

Jobtailor; Atlanta (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Jobtailor is seeking a customer service associate to support exhibitors during events across the United States. You will handle inquiries, process orders, and coordinate with on-site teams.

This role requires travel (≈30%+), strong communication, proficiency in Microsoft Office and Salesforce, and the ability to work extended hours during events. Training and SOP adherence are emphasized.

Qualifications

• 1–3 years in customer service, preferably in trade shows, events, or logistics.
• Strong verbal and written communication; able to translate complex information clearly.
• Proficient in Microsoft Office; Excel and Salesforce experience preferred.
• Willingness to travel nationwide and work extended hours during events.

Responsibilities

• Respond to exhibitor inquiries via phone, email, and chat with professionalism.
• Enter and update exhibitor orders, payments, and accounts in company systems.
• Learn and follow SOPs, service guidelines, and compliance requirements.
• Interpret exhibitor manuals and event docs to assist customers.
• Provide remote support to on-site teams during events.
• Assist with basic freight, payment, and order verification questions.
• Support post-event closure activities, including documentation and follow-up.
• Participate in required training and development activities.
• Perform other related duties as assigned.

Skills

Customer service

Communication

Microsoft Office

Excel

Salesforce

Time management

Organization

Problem solving

Travel readiness

Event support

Education

High School Diploma

College coursework preferred

Job description

Responsibilities

• Respond to exhibitor inquiries via phone, email, and chat with professionalism and accuracy.
• Enter and update exhibitor orders, payments, and account information in company systems.
• Learn and follow standard operating procedures (SOPs), service guidelines, and compliance requirements.
• Interpret exhibitor manuals, order forms, and event documentation to assist customers.
• Provide remote support to on-site teams during active events as assigned.
• Assist with basic freight, payment, and order verification questions.
• Support post-event closure activities, including documentation and follow-up, in coordination with Business Operations.
• Participate in required training and development activities.
• Perform other related duties as assigned.

Requirements

• 1–3 years of customer service experience, preferably in trade shows, events, or logistics.
• Strong verbal and written communication skills; capable of translating complex information clearly.
• Proficient in Microsoft Office; advanced Excel and Salesforce experience preferred.
• Exceptional organizational and time management abilities, especially in high-pressure environments.
• Demonstrated ability to resolve problems independently and with empathy.
• Perform the department’s internal and on-site event support functions as outlined which may involve traveling to event sites nationwide as scheduled.
• Comfortable with travel requirements (30% and above) and extended work hours during events.
• Position requires overtime, including evenings, weekends and holidays.
• High School Diploma required; college coursework or degree preferred.
• Demonstrate Core Values of Caring, Commitment, Integrity, Spirit, Responsiveness, Inclusivity, and Teamwork.
• Act as a responsible ESOP owner by making decisions that benefit the client and company daily.
• Provide exceptional internal and external customer service in accordance with Shepard's Blue Diamond Customer Service Program.