Executive Travel Concierge (Sabre Expert)

Bank of America; Plano (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Bank of America seeks a Travel Coordinator to manage executive travel scheduling and reservations, primarily using Sabre. This role designs and communicates travel schedules, coordinating with internal and external stakeholders to deliver safe, efficient travel for employees.

Evening and weekend support on a rotational schedule is required. You will handle multi-channel inquiries, maintain policy compliance, and provide confidential, high-touch service to senior management.

Qualifications

• 3+ years experience with Native Sabre or other GDS systems.
• Prior experience in Business Travel or executive travel support.
• Experience in a high-touch service environment with White Glove service.
• Demonstrated learning agility and ability to act on constructive feedback.
• Be a self-starter with judgment to excel under pressure.
• Knowledge of air, rail, hotel, car bookings and fare rules.

Responsibilities

• Coordinates all travel arrangements for employees including scheduling, updating and canceling
• Act as the point of sale on all Domestic & International travel needs, arranging travel with Sabre and coordination with Corporate Aviation
• Primary contact for employee travel inquiries
• Communicates timely updates and needs of employees
• Follows Bank of America travel policies and procedures
• Operate productively using modern travel tools and technology
• Support senior management with scheduling and coordination of future travel
• Provide consultative advice and ensure adherence to expense standards
• Ensure compliance with required training and sanctions
• Deliver and review performance against goals and KPIs
• Handle end-to-end booking via ticketing and fulfillment channels
• Multi-channel servicing (phone, email, chat) with strong customer satisfaction metrics
• Use professional service techniques and maintain client relations
• Review Executive Travel reservations/PNR for ticketing and accuracy

Skills

Attention to Detail

Customer Service

Communication Skills

Multitasking

Team Collaboration

Education

High School Diploma / GED

Tools

Sabre

GDS

Job description

Bank of America seeks a Travel Coordinator to manage executive travel scheduling and reservations, primarily using Sabre. This role designs and communicates travel schedules, coordinating with internal and external stakeholders to deliver safe, efficient travel for employees.

Evening and weekend support on a rotational schedule is required. You will handle multi-channel inquiries, maintain policy compliance, and provide confidential, high-touch service to senior management.