Executive Technical Support Agent

TekWissen ®; Menlo Park (CA); Hybrid; USD 55,000 - 69,000; Full time

Job summary

TekWissen LLC seeks an Executive Technical Support Agent for a 12-month temporary assignment in a hybrid role in Menlo Park, CA. You will provide desktop and technical support for enterprise VIPs, resolving hardware and software issues across end-user devices, managing the device lifecycle, and ensuring security compliance.

The role targets C-Suite and VP level customers, requires strong communication skills, experience with Windows and macOS, and familiarity with endpoint management tools like

Qualifications

• 1+ years of experience in desktop support or similar IT role.
• Hands-on troubleshooting with Windows and macOS.
• Experience with endpoint management platforms (Intune, Jamf, SCCM/MECM) and ITSM/ticketing tools (ServiceNow).
• Knowledge of device imaging, patch management, and security baselines.

Responsibilities

• Diagnose, troubleshoot, and resolve hardware and software issues on desktops, laptops, peripherals, and mobile devices.
• Keep devices compliant with client security policies and baselines.
• Develop and maintain runbooks, configuration guides, and knowledge articles.
• Coordinate hardware logistics and escalation pathways with IT operations, security, and procurement.

Skills

End-user support

Strong communication

On-site readiness

Tools

Intune

Jamf

SCCM/MECM

ServiceNow

Imaging & patch management

Job description

Job Title: Executive Technical Support Agent

Duration: 12 Months

Job Type: Temporary Assignment

Work Type: Hybrid (60% - need to be onsite 1-2 days a week)

Pay Rate: $40.00-$50.00/HR

Overview:

Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. With ~786,000 employees worldwide, it serves approximately 9,000 clients in 120+ countries across 40+ industries transform their operations through technology and human ingenuity. Key service lines include Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology.

Function: Provide Technical and Desktop Support enterprise VIPs

Role summary – The Executive Technical Support Agent delivers desktop management

and technical support for a large enterprise client, targeting C-Suite and Vice President level customers. You will resolve hardware and software issues across end-user devices, manage the device lifecycle, and keep the fleet secure and compliant with client-provided standards, working closely with the client’s IT operations, security, and procurement teams.

Key responsibilities

• Diagnose, troubleshoot, and resolve hardware and software issues on desktops, laptops, peripherals, and mobile devices
• Keep devices compliant with client security policies, patch cadences, and configuration baselines
• Develop and maintain runbooks, configuration guides, known-issue records, and end-user knowledge articles
• Partner with IT operations, security, and procurement to coordinate hardware logistics, escalation pathways, and continuous improvement

Required skills & qualifications

• 1+ years of experience in desktop support, endpoint engineering, or a similar IT role
• Hands-on troubleshooting experience with Windows, macOS, and mobile operating systems
• Experience with endpoint management platforms (e.g., Intune, Jamf, SCCM/MECM) and ITSM/ticketing tools (e.g., ServiceNow)
• Working knowledge of device imaging, patch management, and security baselines
• Strong written and verbal communication skills, with the ability to explain technical issues to non-technical users
• Ability to work on-site and lift equipment up to 40 lbs

Preferred qualifications

• Certifications such as CompTIA A+, Microsoft MD-102, Jamf Certified Tech, or ITIL Foundation
• Technical writing or knowledge base management experience
• Experience supporting high-volume, fast-paced environments

TekWissen Group is an equal opportunity employer supporting workforce diversity.