Executive Support Engineer

Millennium; New York (NY); On-site; USD 175,000 - 250,000; Full time

Benefits offered by this job

Comprehensive benefits

Discretionary bonus

Job summary

Millennium is seeking an experienced VIP/executive IT support professional to join its Midtown Manhattan team. You will be the primary contact for executive technology needs across office, travel, and home office environments, ensuring seamless readiness for meetings and events.

You will manage devices across Windows, macOS, iOS, and Android, support core productivity tools, and coordinate with vendors for specialized financial apps like Bloomberg and Refinitiv Eikon.

Qualifications

• 5+ years of VIP or executive IT support with white-glove service.
• Bachelor’s degree in Computer Science or related field.
• Experience supporting Windows 11 and macOS environments.
• Experience with AI platforms for research, automation, and docs workflows.
• Proficient with video conferencing and conference room tech.
• Experience with MDM tools such as Intune; basic networking knowledge.
• Experience with Bloomberg, Refinitiv Eikon, other financial apps.
• Strong communication and professionalism; onsite in Midtown Manhattan; on-call rotation; travel-friendly.

Responsibilities

• Serve as primary contact for executive IT support across office, home office, and travel environments.
• Own meeting readiness: VC/AV setup for Zoom, Webex, boardrooms, town halls.
• Manage laptops/desktops/mobile devices across Windows/macOS/iOS/Android.
• Support productivity tools: O365, Exchange, Outlook, OneDrive, SharePoint, MFA, SSO, Webex, Zoom.
• Support financial apps: Bloomberg, Refinitiv Eikon, in-house apps; coordinate with vendors.
• Monitor endpoints and work with engineering to resolve issues.
• Maintain spares, travel kits, and loaners; manage replacements and logistics.
• Document fixes/runbooks; track SLAs; participate in on‑call for events.

Skills

VIP/executive support

Windows 11 support

macOS support

Video conferencing tech

Intune / MDM

Scripting / automation

SQL / MongoDB

On-site support

Communication & professionalism

Education

Bachelor’s degree in Computer Science or related field

Tools

Intune

BlackBerry UEM

Job description

About Millennium

Millennium is a global, diversified alternative investment firm, founded in 1989. Defined by evolution, innovation and focus, Millennium’s mission is to deliver results for our investors.

Meet the Team

Core to the health and growth of our business, Millennium’s Information Technology organization builds the flexible, scalable platforms and advanced proprietary systems that support the firm’s active, multi-manager model. Within this organization, the Executive Services Support team delivers high-touch technology support for senior leaders and other VIP users, helping ensure a reliable, seamless experience across devices, collaboration tools, office environments, and critical business interactions.

What You’ll Do

• Serve as a primary point of contact for executive technology support across the office, home office, and travel environments
• Own executive meeting readiness, including VC and AV setup for Zoom, Webex, boardrooms, webcasts, town halls, and rapid onsite troubleshooting
• Manage and support laptops, desktops, mobile devices, and executive peripherals across Windows, macOS, iOS, and Android environments
• Support core productivity and identity tools including O365, Exchange, Outlook, OneDrive, SharePoint, multifactor authentication, SSO, Webex, and Zoom
• Support key financial services applications such as Bloomberg, Refinitiv Eikon, Microsoft Office, in-house applications, and PDF tools, coordinating with vendors as needed
• Proactively monitor critical endpoints and partner with engineering teams to identify, elevate, and resolve emerging or ongoing issues
• Maintain executive‑ready spares, travel kits, and loaner equipment, while managing rapid replacements and warranty or repair logistics
• Document fixes, runbooks, and checklists, track service trends and SLAs, communicate technical impact clearly, and participate in on‑call support for time‑sensitive events and early market hours

What You Bring

• 5+ years of experience in VIP or executive support, trading floor support, or desktop engineering, with a strong record of delivering white‑glove service
• Bachelor’s degree in Computer Science or a related field
• Strong hands‑on experience supporting Windows 11 and macOS environments
• Experience using AI platforms to support research, automation, and documentation workflows
• Hands‑on experience with video conferencing platforms and conference room technology solutions
• Experience with mobile device management tools such as Intune and BlackBerry, along with core networking knowledge and basic troubleshooting skills
• Experience supporting Bloomberg, Refinitiv Eikon, and other financial services applications
• Outstanding communication, professionalism, and judgment, with the ability to work onsite in Midtown Manhattan, participate in an on‑call rotation, and support fast‑moving executive needs; scripting, automation, SQL, MongoDB, travel flexibility, and the ability to safely handle equipment are helpful additions

Salary Range

Millennium offers a total compensation package which includes a base salary, discretionary performance bonus, and comprehensive benefits. The estimated base salary range for this position is $175,000 to $250,000, which is specific to New York and may change in the future. When finalizing an offer, we take into consideration an individual’s experience level and the qualifications they bring to the role to formulate a competitive total compensation package.