Executive Services Specialist, Associate

Jobtailor; Arizona; On-site; USD 60,000 - 95,000; Full time

Job summary

Jobtailor in the United States is seeking a customer service professional to support stock option and share purchase plan participants. You will handle calls and emails, resolving inquiries and coordinating with issuer executives on complex matters such as 10b5-1 plans and 144 filings.

The role requires SIE, Series 7 & 63 licenses and a bachelor’s degree, plus strong attention to detail and a customer-focused approach in a fast-paced setting.

Qualifications

• - A bachelor’s degree is required.
• - Current SIE, Series 7 & 63 license required.
• - Exceptional customer service by phone and email.
• - Equity markets knowledge a plus but not required.
• - Flexible shifts Monday to Friday.
• - Proficiency with Microsoft Office Suite.
• - Strong analytical, attention-to-detail, and problem-solving.
• - Comfortable in a fast-paced environment.
• - Ability to triage and prioritize multiple tasks.

Responsibilities

• - Inbound and outbound calls to stock option and share plan participants.
• - Collaborate with issuer executive teams on complex issues (10b5-1 plans, 144 filings, share gifting, money movement).
• - Respond to client inquiries via ShareworksTM and other online tools.
• - Address complaints; resolve or escalate as needed.
• - Meet daily call-volume and accuracy benchmarks.
• - Ensure privacy, compliance and audit requirements are followed.
• - Work with teammates to share information as appropriate.

Skills

Customer Service

Analytical Problem-Solving

Attention to Detail

Time Management

Team Collaboration

Education

Bachelor's degree

SIE License

Series 7 License

Series 63 License

Tools

ShareworksTM

Microsoft Office Suite

Job description

• Inbound and outbound calls to stock option and share purchase plan executive level participants
• Working with the executive teams of our issuers on complex issues such as establishing 10b5-1 plans, 144 filings, share gifting, money movement etc.
• Sensitively addressing customer needs and challenges in a timely and efficient manner
• Using our proprietary online application, ShareworksTM, and other online tools to respond to client inquiries
• Responding to complaints from participants, including ensuring all situations are resolved or escalated appropriately
• Achieving daily benchmarks for call volumes and accuracy of responses
• Following established processes to ensure privacy, compliance and audit requirements are always met
• Working closely with all team members, ensuring information is shared as appropriate

Requirements

• A bachelor’s degree is required
• Current SIE, Series 7 & 63 license required
• Demonstrated success in providing exceptional customer service, particularly by phone and email
• Understanding equity markets and trading would be a definite asset but is not a requirement
• Flexibility to support a variety of shift times between Monday and Friday
• Proficiency with Microsoft Office Suite
• Strong analytical, attention-to-detail, and problem-solving skills
• Comfortable in a fast-paced and evolving environment
• Proven ability to triage and prioritize multiple tasks at once

Core Competencies

Demonstrates expertise in customer service and compliance within financial services, particularly in handling stock options and share purchase plans. Proficient in using ShareworksTM and Microsoft Office Suite to manage client inquiries and ensure regulatory adherence.

Highest-signal resume keywords

• Customer Service Excellence
• SIE, Series 7 & 63 License
• ShareworksTM Proficiency
• Analytical Problem-Solving
• Attention to Detail

ATS Optimization Keywords

Hard Skills

• Customer Service
• Equity Markets Understanding
• Call Volume Management
• Compliance Adherence
• Problem-Solving

Soft Skills

• Flexibility
• Attention to Detail
• Time Management
• Team Collaboration

Certifications & Qualifications

• SIE License
• Series 7 License
• Series 63 License

Industry Keywords

• Stock Options
• Share Purchase Plans
• 10b5-1 Plans
• 144 Filingsi>
• Money Movement

Tools & Technologies

• ShareworksTM
• Microsoft Office Suite