Executive Retail Operations & Admin Coordinator

Andover Bank; Andover Township (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Andover Bank is seeking a Retail Operations Coordinator to provide clerical and administrative support to the EVP Chief Banking Officer, VP Consumer Banking Leader, and the Retail Banking group. The role requires professionalism, strong organizational skills, confidentiality, accuracy, and top-tier computer skills.

The position involves regular onsite attendance, coordinating branch staff and meetings, vendor oversight, audit support, and data reporting, with occasional travel and close

Qualifications

• Education: One year certificate from college or technical school, or four years related experience.
• Minimum of 5 years branch operations experience.
• Proficient in Microsoft programs, especially Excel, PowerPoint and Word.
• Ability to read and interpret documents and write routine reports.
• Above average organizational, language and computer skills.

Responsibilities

• Regular onsite attendance, travel as needed.
• Provides constant immediate support with branch operational questions (email or phone)
• Provides accurate, efficient, and exceptional customer service to internal and external customers
• Maintains knowledge of bank regulations, security and compliance responsibilities, products, policies, procedures and meets deadlines
• Assists in coordinating Community Banking Events as needed
• Prepares written and electronic correspondence
• Oversees retail vendor management – monitors contract due dates, researches and makes any recommendations of changes
• Compiles data for audits and reports from multiple sources, for marketing, staff efficiency, incentives, board meetings, management and retail meetings
• Maintains messaging for electronic information signs at branches
• Assists with QSI/Diebold on ATM Maintenance/Upgrades
• Participates as Retail representative on the internal audit team; maintains retail portion of the audit list
• Coordinates retail meetings
• Collaborates with Training Specialist in creating retail training as needed. Recommends and implements additional training as identified and needed
• Coordinates with marketing and advertising agencies in planning and preparing customer communications, advertising pieces and social media engagement
• Reviews data integrity between reporting systems and retail programs such as Core IQ and the core
• Maintains user databases for retail programs such as Core IQ and Clover

Skills

Organizational skills

Customer service

Communication skills

Team collaboration

Education

One year certificate from college or technical school

Four years related experience and/or training

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

Andover Bank is seeking a Retail Operations Coordinator to provide clerical and administrative support to the EVP Chief Banking Officer, VP Consumer Banking Leader, and the Retail Banking group. The role requires professionalism, strong organizational skills, confidentiality, accuracy, and top-tier computer skills.

The position involves regular onsite attendance, coordinating branch staff and meetings, vendor oversight, audit support, and data reporting, with occasional travel and close