Executive Operations & Programs Lead

Synertex LLC; Bethesda (MD); On-site; USD 120,000 - 160,000; Full time

Job summary

Synertex LLC in Bethesda, MD seeks a PMB / Operations Manager to support a mission-critical Intelligence Community customer. The role provides program management, executive operations, and stakeholder coordination across multiple initiatives.

The ideal candidate is proactive, highly organized, detail-oriented, and capable of operating independently under pressure while maintaining discretion. Experience with leadership support and governance is essential.

Qualifications

• Active TS/SCI clearance with Polygraph.
• Bachelor's degree in Business Administration, Program Management, Information Technology, Communications, or related discipline; equivalent experience may be substituted.
• Minimum of 14 years of experience supporting executive leadership, PMOs, operations management, project management, business process analysis, or Intelligence Community programs.
• Experience providing direct support to Government Program Managers and senior executives managing multiple Intelligence Community initiatives.
• Demonstrated experience working within the Intelligence Community (IC).
• Experience coordinating with senior government officials, mission managers, and technical teams.
• Proficiency with Microsoft Office Suite, including OneNote, SharePoint, Teams, Excel, and PowerPoint.
• Experience developing executive reports, metrics, dashboards, and activity trackers.
• Experience supporting requirements management, risk management, schedule management, contract performance, and quality assurance activities.
• Strong organizational, analytical, and problem-solving skills.
• Exceptional written and verbal communication skills.

Responsibilities

• Serve as the primary operational support resource for senior leadership and the Program Management Branch (PMB).
• Manage and coordinate executive calendars, schedules, priorities, meetings, and action items.
• Anticipate leadership requirements and proactively identify, track, and resolve issues requiring attention.
• Maintain situational awareness of leadership priorities and ensure commitments, deadlines, and deliverables are met.
• Develop executive reference materials, trackers, binders, and organizational tools to improve leadership effectiveness and accountability.
• Track leadership discussions, commitments, and follow-up actions, ensuring important tasks are not overlooked.
• Exercise sound judgment and discretion while handling sensitive and confidential information.
• Support program planning, execution, and operational oversight activities across multiple mission areas.
• Coordinate activities and requirements between mission managers, technical teams, stakeholders, and leadership.
• Maintain an overall understanding of program objectives, technical capabilities, schedules, risks, dependencies, and deliverables.
• Support requirements development, enhancement efforts, schedule estimation, cost management, contract performance monitoring, and quality assurance activities.
• Assist with technical roadmap development, maintenance, and execution.
• Monitor program performance and provide status updates, metrics, and reporting to leadership.
• Identify and escalation program risks, issues, and operational concerns while recommending mitigation strategies.
• Prioritize activities to ensure efficient and effective execution of program objectives.
• Conduct stakeholder engagement and outreach activities in support of customer objectives.
• Interface and coordinate with Directorate leadership, federal partners, external government agencies, and industry partners.
• Maintain ongoing communication and follow-up with the Rapid Capabilities Office and associated stakeholders.
• Coordinate across internal PMOs, external organizations, and mission partners to ensure alignment of priorities and activities.
• Build and maintain productive relationships across government, contractor, and technical organizations.
• Prepare executive briefings, reports, talking points, and presentations for senior leadership.
• Organize meetings and ensure all meeting objectives are clearly articulated using the 5 W's framework.
• Attend meetings, capture detailed notes, identify action items, and track completion of assigned tasks.
• Understand and follow technical and operational discussions sufficiently to accurately capture decisions, requirements, and outcomes.
• Provide written and verbal updates regarding program status, progress, issues, and action items.
• Develop and review technical and programmatic documentation.
• Receive, manage, prioritize, and track incoming and outgoing taskings from the Front Office and executive leadership.
• Ensure taskings are routed appropriately, monitored through completion, and reported to leadership.
• Develop and maintain task management systems to improve accountability and execution.
• Coordinate actions across multiple organizations to ensure deadlines and mission requirements are achieved.
• Lead knowledge management efforts supporting organizational continuity and operational efficiency.
• Maintain and organize Shared Drives, Confluence pages, records repositories, and program documentation.
• Modernize and organize legacy paper and electronic records to improve accessibility and usability.
• Ensure critical information is properly documented, maintained, and readily available to leadership and stakeholders.
• Develop and implement organizational processes that improve operational effectiveness and knowledge sharing.
• Provide guidance and mentorship to Executive Assistants and administrative support personnel supporting the Rapid Capabilities Office.
• Foster collaboration, accountability, and effective communication across support staff and program teams.
• Promote organizational discipline, consistency, and professionalism throughout the support structure.

Skills

Executive leadership support

Program management

Stakeholder coordination

Meeting management

Task management

Knowledge management

Mentorship

Discretion & professionalism

Education

Bachelor's degree in Business Administration, Program Management, Information Technology, Communications

Tools

Microsoft Office Suite

OneNote

SharePoint

Teams

Excel

PowerPoint

Confluence

Job description

Synertex LLC in Bethesda, MD seeks a PMB / Operations Manager to support a mission-critical Intelligence Community customer. The role provides program management, executive operations, and stakeholder coordination across multiple initiatives.

The ideal candidate is proactive, highly organized, detail-oriented, and capable of operating independently under pressure while maintaining discretion. Experience with leadership support and governance is essential.