Executive Office Manager

fourseasons; Beverly Hills (CA); On-site; USD 85,000 - 90,000; Full time

Job summary

Beverly Wilshire, a Four Seasons Hotel in Beverly Hills, seeks an Executive Office Manager who delivers exceptional knowledge and service in support of our world-renowned property. The role reports to the General Manager/Regional Vice President and requires work authorization for the location.

You will coordinate calendars, manage elite guest communications, and provide administrative support to the GM and Planning Committee while maintaining discretion and a high level of confidentiality across

Qualifications

• Minimum 3+ years’ experience in an Executive Assistant or administrative role.
• Hospitality experience is an advantage but not essential.
• Ability to multitask, prioritize and handle conflicting demands.
• Exceptional organization of personal work as well as others’ schedules and needs.
• Highly flexible with ability to adapt to a dynamic luxury service-oriented place of business.
• Strong attention-to-detail with a focus on delivering quality while meeting deadlines
• Solid knowledge of all Microsoft applications with emphasis on word processing, Excel and Outlook email. Knowledge of OPERA, HotSoS, Open Table reservation system(s) helpful.

Responsibilities

• Support to the Planning Committee (Executive Committee) including the General Manager/Regional Vice President
• Cultivating strong professional relationships within the hotel while maintaining discretion and high confidentiality of the office.
• Handle Elite Phone Line and Email, point of contact for Elite guests. Provide daily VIP/Elite Guest amenity card list to GM/HM.
• Calendar coordination, email management and travel planning for the Planning Committee and General Manager/Regional Vice President.
• Providing administrative support to the GM/Executive Office and handle meeting scheduling, coordination, documentation and follow up.
• Preparing and processing purchase orders, expense reports and facilitating GM approvals on behalf of other departments.
• Facilitate guest reservations made via the Executive Office for the hotel, and other properties around the world.
• Liaison with VIP guests of Four Seasons, overseeing room allocations, amenities, welcome cards and correspondence.
• Coordinate executive level communication with guests, owners, and internal stakeholders relating to feedback and guest experience surveys.
• Assist Hotel Operation as needed (Rooms, Food and Beverage, Sales Division).
• Assist in phone coverage with Planning Committee, Sales & Catering phone lines.
• Maintain a clean, neat and organized work area and file storage system.
• Perform a daily follow-up on Medallia/Guest Comments and correspond to appropriate Department and Division Heads.

Skills

Executive support

Hospitality experience

Multitasking

Organization

Detail-oriented

Tools

Microsoft Office

OPERA

HotSoS

OpenTable

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Since opening in 1928, our legendary property has been the preferred address for celebrities, royalty and the international elite — and it’s easy to see why. Located at the intersection of Wilshire Boulevard and Rodeo Drive, we put you in the enviable heart of Beverly Hills, with designer shopping, fine dining and postcard-worthy views at our doorstep.

Executive Office Manager

Beverly Wilshire a Four Seasons Hotel

The Beverly Wilshire a Four Seasons Hotel is looking for an Executive Office Manager who shares a passion for excellence and who infuses enthusiasm into everything they do. This position has the opportunity to shape the guest experience by providing exceptional knowledge and service in support of our world-renowned hotels. The Executive Office Manager reports to the General Manager/Regional Vice President. Work authorization for the location is required.

Responsibilities

• Support to the Planning Committee (Executive Committee) including the General Manager/Regional Vice President
• Cultivating strong professional relationships within the hotel while maintaining discretion and high confidentiality of the office.
• Handle Elite Phone Line and Email, point of contact for Elite guests. Provide daily VIP/Elite Guest amenity card list to GM/HM.
• Calendar coordination, email management and travel planning for the Planning Committee and General Manager/Regional Vice President.
• Providing administrative support to the GM/Executive Office and handle meeting scheduling, coordination, documentation and follow up.
• Preparing and processing purchase orders, expense reports and facilitating GM approvals on behalf of other departments.
• Facilitate guest reservations made via the Executive Office for the hotel, and other properties around the world.
• Liaison with VIP guests of Four Seasons, overseeing room allocations, amenities, welcome cards and correspondence.
• Coordinate executive level communication with guests, owners, and internal stakeholders relating to feedback and guest experience surveys.
• Assist Hotel Operation as needed (Rooms, Food and Beverage, Sales Division).
• Assist in phone coverage with Planning Committee, Sales & Catering phone lines.
• Maintain a clean, neat and organized work area and file storage system.
• Perform a daily follow-up on Medallia/Guest Comments and correspond to appropriate Department and Division Heads.

Skills/Qualifications

• Minimum 3+ years’ experience in an Executive Assistant or administrative role.
• Hospitality experience is an advantage but not essential.
• Ability to multitask, prioritize and handle conflicting demands.
• Exceptional organization of personal work as well as others’ schedules and needs.
• Highly flexible with ability to adapt to a dynamic luxury service-oriented place of business.
• Strong attention-to-detail with a focus on delivering quality while meeting deadlines
• Solid knowledge of all Microsoft applications with emphasis on word processing, Excel and Outlook email. Knowledge of OPERA, HotSoS, Open Table reservation system(s) helpful.

What to Expect: You Will…

• Be part of a cohesive team with opportunities to build a successful career with global potential
• Have access to a robust benefit plan

• Have the opportunity to engage in diverse and challenging work
• Derive a sense of pride in work well done
• Be recognized for excellence

Salary Range: $85,000.00 - $90,000.00

Four Seasons is an Equal Opportunity, Affir​mative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Learn more about what it is like to work at Four Seasons – visit us:

http://jobs.fourseasons.com

http://www.linkedin.com/company/four-seasons-hotels-and-resorts

Four Seasons is an Equal Opportunity, Affir​mative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal