Executive Office Manager

Four Seasons; Beverly Hills (CA); On-site; USD 85,000 - 90,000; Full time

Job summary

Four Seasons Beverly Hills is seeking an Executive Office Manager to support the General Manager/Regional Vice President, coordinating calendars, travel, and communications. The role requires discretion, strong organizational skills, and a focus on delivering exceptional guest experiences in a luxury hotel setting.

Join a dynamic team at Beverly Wilshire, a Four Seasons Hotel, with opportunities to influence the guest experience and contribute to a world-class service culture.

Qualifications

• 3+ years’ experience in an Executive Assistant or administrative role.

Responsibilities

• Support the Planning Committee, including the General Manager/Regional Vice President.
• Maintain discretion and high confidentiality of the office.
• Handle Elite Phone Line and Email; provide daily VIP/Elite guest amenity lists to GM/HM.
• Calendar coordination, email management and travel planning for the Planning Committee and GM/RVP.
• Provide administrative support to the GM/Executive Office and manage meetings, documentation and follow-up.
• Prepare purchase orders, expense reports and facilitate GM approvals.
• Coordinate executive-level communications with guests, owners, and internal stakeholders.
• Assist hotel operations as needed (Rooms, F&B, Sales).
• Ensure a clean, organized work area and file storage system.
• Daily follow-up on Medallia/Guest Comments and relay to heads of departments.

Skills

Executive support

Multitasking

Organization

Detail-oriented

Communication

Flexibility

Tools

Microsoft Office

OPERA

HotSoS

OpenTable

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Since opening in 1928, our legendary property has been the preferred address for celebrities, royalty and the international elite — and it’s easy to see why. Located at the intersection of Wilshire Boulevard and Rodeo Drive, we put you in the enviable heart of Beverly Hills, with designer shopping, fine dining and postcard-worthy views at our doorstep.

Executive Office Manager

The Beverly Wilshire a Four Seasons Hotel is looking for a Executive Office Manager who shares a passion for excellence and who infuses enthusiasm into everything they do. This position has the opportunity to shape the guest experience by providing exceptional knowledge and service in support of our world-renowned hotels. The Executive Office Manager reports to the General Manager/Regional Vice President. Work authorization for the location is required.

Join Our Team

Located at the intersection of Wilshire and Rodeo, an international cast of personalities comes together amid urban buzz, Hollywood glamour and a sophisticated California vibe and become part of a iconic hotel in the Four Seasons Portfolio. Work on a team that is built on mutual respect, collaboration, excellent service and passion for providing above and beyond guest experiences. Four Seasons provides employees with the same level of care that we expect to be shared with our guests.

Responsibilities

• Support to the Planning Committee (Executive Committee) including the General Manager/Regional Vice President
• Cultivating strong professional relationships within the hotel while maintaining discretion and high confidentiality of the office.
• Handle Elite Phone Line and Email, point of contact for Elite guests. Provide daily VIP/Elite Guest amenity card list to GM/HM.
• Calendar coordination, email management and travel planning for the Planning Committee and General Manager/Regional Vice President.
• Providing administrative support to the GM/Executive Office and handle meeting scheduling, coordination, documentation and follow up.
• Preparing and processing purchase orders, expense reports and facilitating GM approvals on behalf of other departments.
• Facilitate guest reservations made via the Executive Office for the hotel, and other properties around the world.
• Liaison with VIP guests of Four Seasons, overseeing room allocations, amenities, welcome cards and correspondence.
• Coordinate executive level communication with guests, owners, and internal stakeholders relating to feedback and guest experience surveys.
• Assist Hotel Operation as needed (Rooms, Food and Beverage, Sales Division).
• Assist in phone coverage with Planning Committee, Sales & Catering phone lines.
• Maintain a clean, neat and organized work area and file storage system.
• Perform a daily follow-up on Medallia/Guest Comments and correspond to appropriate Department and Division Heads.

Skills/Qualifications

• Minimum 3+ years’ experience in an Executive Assistant or administrative role.
• Hospitality experience is an advantage but not essential.
• Ability to multitask, prioritize and handle conflicting demands.
• Exceptional organization of personal work as well as others’ schedules and needs.
• Highly flexible with ability to adapt to a dynamic luxury service-oriented place of business.
• Strong attention-to-detail with a focus on delivering quality while meeting deadlines
• Solid knowledge of all Microsoft applications with emphasis on word processing, Excel and Outlook email. Knowledge of OPERA, HotSoS, Open Table reservation systems helpful.

What to Expect: You Will…

• Be part of a cohesive team with opportunities to build a successful career with global potential
• Have access to a robust benefit plan
• Have the opportunity to engage in diverse and challenging work
• Derive a sense of pride in work well done
• Be recognized for excellence

Salary Range

$85,000.00 - $90,000.00

Equal Opportunity, Affiant Action employer

Four Seasons is an Equal Opportunity, Affiant Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Four Seasons is an Equal Opportunity, Affiant Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal

Learn more about what it is like to work at Four Seasons – visit us:

http://jobs.fourseasons.com

http://www.linkedin.com/company/four-seasons-hotels-and-resorts