Executive Meeting Manager

Highgate Hotels L.P.; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Highgate Hotels is seeking a Sales & Service Manager at the Hyatt Regency Times Square in New York. This key role involves booking and coordinating small groups, ensuring exceptional service while driving revenue growth. Ideal candidates possess strong sales and communication skills, and at least 1-2 years of hospitality experience.

Qualifications

• At least 1-2 years of sales experience, preferably in hospitality.
• Professional demeanor and strong negotiation skills.
• Effective communication for meetings and events.

Responsibilities

• Coordinate and execute successful bookings for small groups.
• Cultivate client partnerships and maximize hotel revenue through upselling.
• Attend sales meetings and represent the hotel professionally.

Skills

Communication

Negotiation

Sales Skills

Multi-tasking

Education

High School Diploma or equivalent; college degree preferred

Tools

Outlook

Word

Excel

Sales software (e.g., Delphi, SalesPro, Marriott Systems)

Job description

Compensation Type

Yearly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

Hyatt Regency Times Square is perfectly located in the heart of Times Square excitement, situated directly on Broadway between 48th and 49th Streets. This iconic, ultra-modern, full-service hotel is surrounded by Broadway theaters and close to world-famous shopping and sightseeing. The hotel has 795 modern, newly renovated guestrooms.

Overview

At Hyatt, we believe our guests select us because of our caring and attentive associates who are focused on providing authentic hospitality. The Sales & Service Manager is a key member of the Sales Team responsible for booking, coordinating, and executing successful smaller groups from start to finish. This individual will work closely with clients and internal departments to deliver exceptional service and uphold the world-class standards associated with the Hyatt brand and our premier Midtown Manhattan location. Responsibilities include direct booking and detailing of small meeting and room blocks for both corporate and social clients, maximizing hotel profitability and revenue through upselling to achieve sales goals.

Responsibilities

• Perform job responsibilities in accordance with organizational standards.
• Cultivate client partnerships and ensure all details are communicated and executed for a successful and enjoyable experience for all involved.
• Actively sell guest rooms and food & beverage to small groups, ensuring monthly and quarterly goals are met.
• Review sales contracts, room blocks, cut-off dates, special concessions, and attrition clauses, and validate with clients.
• Monitor and enforce deadlines related to group room cut-offs, BEO requirements, and function guarantees.
• Create and distribute group resumes, communicate changes to relevant departments promptly.
• Recommend enhancements or upgrades to maximize revenue.
• Engage in site visits and client meetings as needed.
• Confirm payment information.
• Participate in weekly sales, operations, and BEO meetings.
• Prepare proposals and contracts, advising prospective guests on hotel meeting space and rate availability, and quote prices within guidelines.
• Represent the hotel professionally at client and industry functions.
• Obtain rooming list details and request deposits when applicable.
• Maintain a passion and drive to outperform the competition.
• Attend all relevant department and hotel meetings.
• Follow Standard Operating Procedures (SOPs).
• Perform other duties as assigned.

Qualifications

• Superior communication skills (written & verbal, including phone skills).
• Proficiency in Outlook, Word, Excel.
• Knowledge of sales software (e.g., Delphi, SalesPro, Marriott Systems) is helpful.
• Professional demeanor.
• Ability to multi-task, manage time effectively, and work well under pressure.
• High School Diploma or equivalent; college degree preferred.
• At least 1-2 years of sales experience, preferably in hospitality.
• Strong negotiation skills with a proven ability to close deals.
• Valid driver’s license and ability to call on clients.
• Focus on guest needs, remaining calm and courteous at all times.
• Availability to work weekends and holidays as required, as hospitality is a 24/7 industry.
• Strong sales skills to influence and persuade buying decisions, and to develop and maintain key partnerships.
• Effective verbal and written communication skills for meetings and events.
• Organizational skills to prioritize tasks and maintain attention to detail.