Executive Leader, Customer Experience, UAT & Quality

S&P Global, Inc.; Northern, New York (KY, NY); Hybrid; USD 180,000 - 240,000; Full time

Job summary

S&P Global, Inc. is seeking a Senior Director, Customer Experience, UAT & Quality Engineering to set the enterprise agenda for customer experience assurance, UAT, quality engineering, automation, and release governance across critical product and platform portfolios.

The role will embed customer experience and UAT as core measures of delivery readiness, ensuring business outcomes, customer journeys, acceptance criteria, usability, and end-to-end validation are addressed before release.

Qualifications

• 12+ years in Quality Engineering or Technology Delivery leadership.
• 5+ years leading enterprise-scale Quality Engineering organizations.
• Proven record leading enterprise UAT strategy, customer journey validation, and governance.
• Strong experience implementing CI/CD quality controls and DevOps practices.
• Deep expertise in cloud technologies (AWS, Azure, GCP) and test automation frameworks.

Responsibilities

• Own the enterprise model for customer experience assurance and UAT, ensuring releases are validated against customer journeys, workflows, usability, and acceptance criteria.
• Align Product, Business, Client Services and Engineering around a disciplined UAT strategy and rapid resolution of customer-impacting issues.
• Define and execute multi-year strategy for Customer Experience Assurance, UAT, and Quality Engineering in support of the digital transformation agenda.
• Set enterprise standards, governance, and operating models for customer journey validation, UAT, release readiness, and quality engineering across technology organizations.
• Drive consistent execution while enabling speed, innovation, and business agility.

Skills

Quality Leadership

UAT Strategy

Automation & CI/CD

DevOps Practices

Selenium

Cloud Platforms

Quality Metrics

Tools

Jenkins

GitLab CI

Azure DevOps

Selenium WebDriver

Job description

S&P Global, Inc. is seeking a Senior Director, Customer Experience, UAT & Quality Engineering to set the enterprise agenda for customer experience assurance, UAT, quality engineering, automation, and release governance across critical product and platform portfolios.

The role will embed customer experience and UAT as core measures of delivery readiness, ensuring business outcomes, customer journeys, acceptance criteria, usability, and end-to-end validation are addressed before release.