Executive Leader — Complex Excess Claims

Zurich NA; Atlanta (GA); Hybrid; USD 175,000 - 287,000; Full time

Job summary

Zurich North America is seeking a Vice President, Head of Complex Excess Claims to lead the strategic direction, technical excellence, and operational performance of our Complex Excess Claims organization, overseeing the national Primary Complex and Excess teams.

This role partners with Underwriting, Finance, Actuary, Marketing, and Distribution to provide claims insights, influence underwriting strategies, mitigate loss costs, and deliver exceptional customer experience in a matrixed

Qualifications

• Bachelor’s degree required; 12+ years in Claims
• 6+ years of people management experience
• 6+ years of insurance and/or litigation experience
• Experience collaborating across functions
• Strong negotiation skills
• Experience analyzing loss cost, severity and trend data
• Ability to travel up to 20%
• Complex Excess Claims experience

Responsibilities

• Lead and develop a national Complex Excess Claims organization
• Set and execute a forward-looking claims strategy
• Collaborate with Underwriting, Finance, Actuary, Marketing, Distribution
• Present trends and risk insights to partners
• Represent Claims in customer, broker, and prospect meetings
• Review and enhance claims risk and compliance strategies
• Ensure alignment with regulatory requirements
• Drive continuous improvement and best practices
• Oversee complex line-of-business claim decisions
• Strengthen technical capability through coaching and development

Skills

Leadership

Negotiation

Cross-functional collaboration

Customer service orientation

Strategic thinking

Communication

Education

Bachelor’s degree

JD or professional designations (AIC, SCLA, CPCU)

Tools

Microsoft Office

Job description

Zurich North America is seeking a Vice President, Head of Complex Excess Claims to lead the strategic direction, technical excellence, and operational performance of our Complex Excess Claims organization, overseeing the national Primary Complex and Excess teams.

This role partners with Underwriting, Finance, Actuary, Marketing, and Distribution to provide claims insights, influence underwriting strategies, mitigate loss costs, and deliver exceptional customer experience in a matrixed