Head of Complex Excess Claims - Strategic Leader, National

Zurich NA; Dallas (TX); Hybrid; USD 175,000 - 287,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Zurich North America seeks a Vice President, Head of Complex Excess Claims to lead strategic direction, technical excellence, and operational performance of our Complex Excess Claims organization. This role oversees Primary Complex and Excess teams and partners with underwriting, finance, actuary, marketing, and distribution.

The location is flexible with business travel; you will lead cross-functional initiatives, strengthen technical capability, and attract top claims talent across

Qualifications

• Bachelor’s degree required
• 12+ years of experience in Claims
• 6+ years of people management experience
• 6+ years of insurance and/or litigation experience
• Strong negotiation skills
• Ability to travel up to 20%
• Complex Excess Claims experience

Responsibilities

• Lead and develop a national Complex Excess Claims organization with technical quality and customer-focused outcomes.
• Set and execute a forward-looking claims strategy aligned with Zurich’s vision.
• Collaborate with Underwriting, Finance, Actuary, Marketing, and Distribution to provide insights.
• Present trends and risk insights to partners to support retention and growth.
• Represent Claims in meetings as a senior subject-matter expert.
• Drive continuous improvement and competitive financial performance.

Job description

Zurich North America seeks a Vice President, Head of Complex Excess Claims to lead strategic direction, technical excellence, and operational performance of our Complex Excess Claims organization. This role oversees Primary Complex and Excess teams and partners with underwriting, finance, actuary, marketing, and distribution.

The location is flexible with business travel; you will lead cross-functional initiatives, strengthen technical capability, and attract top claims talent across