Executive Leader Campus & Event Operations

Playbill, Inc.; New York (NY); On-site; USD 250,000 - 275,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) with company match

Generous paid time off

Job summary

The Apollo seeks a General Manager, Campus and Event Operations, to lead the institution’s operational strategy across multiple venues in New York. You will direct guest experiences, revenue-generating activities, and venue management, reporting to the CEO, while shaping staffing and infrastructure for a transformed campus.

This executive will oversee four departments, drive profitability, and partner with senior leaders to establish scalable operational models for rentals, catering,

Qualifications

• 15+ years of progressive leadership experience in live events, entertainment, performing arts, venue management, catering, concessions, experiential operations, or related industries.
• Significant hands-on experience leading complex event operations in New York City.
• Strong history of full P&L ownership and accountability across revenue-generating functions.
• Experience overseeing venue operations, production, facilities, retail, rentals, catering & concessions, or comparable operating divisions.
• Deep understanding of NYC venue operations, permitting, labor relations, and event logistics.
• Ability to balance creative ambition with operational discipline and fiscal stewardship.
• Outstanding organizational leadership, communication, and relationship-building skills.
• Proven ability to lead through complexity, manage competing priorities, and drive organizational results.
• Strong executive presence with the ability to influence stakeholders at all levels.

Responsibilities

• Oversee P&L performance across The Apollo's operational and live events portfolio, collaborating closely with the CFO and CGO to ensure profitability.
• Lead revenue strategy for earned income channels, including venue rentals, catering, and concessions.
• Identify and develop new revenue opportunities that align with The Apollo's mission and audience goals.
• Partner with Growth & Engagement to optimize ticketing, pricing, and monetization.
• Oversee departmental budget development, financial forecasting, labor planning, and expense management.
• Monitor operating performance and ensure accountability for financial results across reporting divisions.
• Lead post-event financial reconciliation and operational reviews to improve profitability and efficiency.
• Provide executive oversight of facilities, operations, safety, and guest services across multiple venues.
• Lead team leadership, labor relations, and cross-functional collaboration to maximize utilization and revenue.

Skills

P&L ownership

Leadership experience

Budgeting & forecasting

Union experience

Cross-functional leadership

Executive presence

Job description

The Apollo seeks a General Manager, Campus and Event Operations, to lead the institution’s operational strategy across multiple venues in New York. You will direct guest experiences, revenue-generating activities, and venue management, reporting to the CEO, while shaping staffing and infrastructure for a transformed campus.

This executive will oversee four departments, drive profitability, and partner with senior leaders to establish scalable operational models for rentals, catering,