Executive Lead, Claims Strategy & Ops in Alternative Risk

Ascot Group; Stamford (CT); On-site; USD 260,000 - 275,000; Full time

Benefits offered by this job

Health and welfare benefits

Paid holidays & PTO

401k

Job summary

Ascot Group in Stamford, CT seeks a Senior Vice President, Claims Strategy, Operations & Alternative Risk to lead the U.S. Claims organization and drive transformation. You will oversee operations, strategy, TPAs, and risk programs while partnering with technology, data, and analytics leaders to improve outcomes.

The role requires 15+ years in insurance with strong leadership and a track record translating strategy into measurable results within a multinational specialty insurer.

Qualifications

• Bachelor's Degree required.
• Minimum of 15 years of progressive insurance industry experience with significant claims leadership responsibility.
• Experience developing and executing enterprise claims strategies and operational transformations.
• Extensive experience building strategic solutions and delivering large-scale business transformation initiatives.
• Prior experience managing Programs, Captives, Alternative Risk or loss-sensitive business portfolios.
• Experience leading TPA governance, claims outsourcing programs and vendor management functions.
• Experience leading claims digitization, automation and systems implementation initiatives.
• Strong understanding of claims operations, quality assurance, compliance frameworks and performance management disciplines.
• Demonstrated success managing complex cross-functional programs and organizational change initiatives.
• Executive-level business acumen within Property & Casualty insurance.
• Deep understanding of insurance risk management, compliance, operational excellence and change management.
• Proven ability to influence and collaborate effectively with senior executives and stakeholders across multiple disciplines.
• Strong strategic thinking, problem-solving and decision-making capabilities.
• Demonstrated ability to translate vision into actionable plans and deliver measurable results.

Responsibilities

• Serve as a strategic advisor and thought partner to the U.S. Chief Claims Officer on claims strategy, operational effectiveness, organizational performance and enterprise execution.
• Develop, align and execute the long-term strategic roadmap, operating model and transformation agenda for the U.S. Claims organization.
• Lead claims operations and enterprise transformation initiatives, including process redesign, automation, digitization, systems enhancements, workflow optimization and operational readiness for new business initiatives.
• Establish and maintain standard operating procedures, governance frameworks, best practices, service standards and accountability metrics across internal operations and external claims partners.
• Build and leverage analytics, dashboards, key performance indicators and operational reporting to monitor claim outcomes, quality, customer satisfaction, expense management, data quality and operational effectiveness.
• Use data insights to improve quality, simplify processes, reduce cycle times, optimize staffing and resources, support automation and enhance claims performance.
• Structure and manage the integrated strategy, governance framework and oversight model for TPAs, Programs, Captives, Alternative Risk and loss-sensitive business portfolios.
• Develop staffing model and lead the group that is responsible for onboarding, implementation, operational readiness and performance management activities for TPAs, new programs, captive arrangements and alternative risk structures.
• Oversee claims bordereaux reporting, electronic data exchange initiatives and data standards across TPAs, Programs, Captives and Alternative Risk portfolios.
• Partner with Claims, Underwriting, Technology, Data & Analytics, Operations and business leaders to align priorities, accelerate execution and support business growth, profitability, client needs and disciplined claim outcomes.
• Serve as an outward-facing claims executive with brokers, insureds, captive managers, TPAs, vendors and business partners, ensuring optimal service delivery and cost effectiveness.

Skills

Executive leadership

Strategic thinking

Problem solving

Cross-functional collaboration

Influence & stakeholder management

Education

Bachelor's degree

Job description

Ascot Group in Stamford, CT seeks a Senior Vice President, Claims Strategy, Operations & Alternative Risk to lead the U.S. Claims organization and drive transformation. You will oversee operations, strategy, TPAs, and risk programs while partnering with technology, data, and analytics leaders to improve outcomes.

The role requires 15+ years in insurance with strong leadership and a track record translating strategy into measurable results within a multinational specialty insurer.