Executive IT Support Technician (Windows & macOS)

bellpartnersinc; United States; Hybrid; USD 60,000 - 90,000; Full time

Job summary

Bell Partners is seeking an experienced IT Support Specialist to provide desk-side and remote support for Windows and macOS across executive leadership, regional offices, and 200+ remote locations. You will manage incidents via ServiceNow, uphold SLAs, and maintain secure endpoint configurations with strong documentation and customer service.

The role requires advanced macOS and Windows expertise, familiarity with ITSM processes, and a proactive approach to communication and problem resolution

Qualifications

• Strong experience supporting Windows and macOS in a business environment.
• Proficiency with modern endpoint management and compliance concepts.
• Demonstrated ability to manage workload through an ITSM with strong documentation and SLA discipline.
• Excellent customer service and communication skills, written and verbal.
• Working knowledge of TCP/IP, broadband connectivity, and troubleshooting firewall/router configurations.
• Understanding of telecom/voice systems (analog/VoIP) and remote site support realities.
• Comfort in security-forward environments and adherence to security standards.
• Ability to prioritize in high-volume support and produce clear ticket notes/knowledge documents.

Responsibilities

• Provide desk-side and remote support for Windows and macOS endpoints, including hardware and software troubleshooting.
• Intake, track, and resolve work via ServiceNow, documenting steps, root cause, and resolution.
• Set expectations with end users on status and time-to-resolution; confirm service restoration.
• Support ITSM operations with consistent ticket documentation and reporting readiness.
• Perform endpoint provisioning and lifecycle support, ensuring security baselines are met.
• Troubleshoot site connectivity, broadband, LAN/Wi‑Fi, and routing/firewall issues at corporate/remote locations.
• Support mobile devices and corporate phones; address telecom issues including analog/VoIP where applicable.
• Assist identity/access tasks within ServiceNow and integrated identity processes.
• Maintain security posture through patching, encryption, and access controls; remediate risks.
• Collaborate with IT teams on problem management and knowledge sharing.
• Coordinate and track vendor engagement for internet and voice services; on-call rotation participation.
• Perform other duties as assigned.

Skills

Windows support

macOS support

ITSM

ServiceNow

Customer service

Networking basics

VoIP

Security/compliance

Documentation

Troubleshooting

Tools

ServiceNow

Job description

Bell Partners is seeking an experienced IT Support Specialist to provide desk-side and remote support for Windows and macOS across executive leadership, regional offices, and 200+ remote locations. You will manage incidents via ServiceNow, uphold SLAs, and maintain secure endpoint configurations with strong documentation and customer service.

The role requires advanced macOS and Windows expertise, familiarity with ITSM processes, and a proactive approach to communication and problem resolution