Executive IT Support Technician (Onsite)

All Lines Technology Inc.; Pittsburgh (Allegheny County); On-site; USD 55,000 - 75,000; Full time

Job summary

All Lines Technology Inc. is seeking an onsite IT Support Specialist in Pittsburgh responsible for providing technical assistance and support to users including high-level leadership. Key duties include troubleshooting hardware/software issues, supporting mobile devices, and delivering a high-touch customer service experience.

The ideal candidate holds an Associate’s degree in IT and has experience providing executive support, particularly within the Apple ecosystem. Strong technical, communication, and analytical skills are essential for this role.

Qualifications

• Proven experience as a Computer Support Specialist or similar role.
• Strong technical background with advanced troubleshooting and problem-solving skills.
• Excellent analytical, communication, and interpersonal skills.

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems.
• Deliver white-glove, executive-level support to senior leadership.
• Support and manage Apple ecosystem devices, including iPhones and MacBooks.

Skills

Apple iOS/macOS support

Troubleshooting

High-level customer service

Communication

Analytical skills

Education

Associate’s degree in Information Technology or related field

Tools

Windows Active Directory

Office 365

Remote Desktop Services

Apple Business Manager

MDM solutions (e.g., Jamf, Intune)

Job description

All Lines Technology Inc. is seeking an onsite IT Support Specialist in Pittsburgh responsible for providing technical assistance and support to users including high-level leadership. Key duties include troubleshooting hardware/software issues, supporting mobile devices, and delivering a high-touch customer service experience.

The ideal candidate holds an Associate’s degree in IT and has experience providing executive support, particularly within the Apple ecosystem. Strong technical, communication, and analytical skills are essential for this role.