Executive IT Support Specialist – Tampa, FL | 100% Onsite

FERGUSON; Tampa (FL); On-site; USD 49,000 - 86,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

401(k) with company match

Paid time off

Life insurance

Associate discounts

Job summary

Ferguson Enterprises, LLC seeks an Executive IT Support Specialist in Tampa, FL, to be the primary on-site IT presence for the office. This 100% in-office role provides executive-level support, conference room tech, and day-to-day end-user IT services, with after-hours coverage as needed.

The ideal candidate will manage Windows, Microsoft 365, Teams, AV equipment, and ServiceNow tickets, while coordinating with vendors and IT teams.

Qualifications

• 3+ years of IT Support, Desktop/Executive Support or equivalent experience.
• Experience with Windows, Microsoft 365 and Teams for end-user tech.
• Strong troubleshooting across hardware, software, network and AV tech.
• Experience with video conferencing platforms and audio/video equipment.
• Excellent customer service and communication skills; independent with remote manager.
• Willingness for after-hours support as needed.

Responsibilities

• Provide white-glove IT support for executives and high-priority users.
• Manage laptops, desktops, mobile devices, printers, docking stations, MS 365 and Teams.
• Support conference room technology including Teams Rooms and AV gear.
• Perform pre-meeting tech checks and real-time meeting support.
• Troubleshoot Windows/macOS, hardware, software, network, and end-user issues.
• Manage ServiceNow tickets, asset management, deployments, and projects.
• Coordinate with vendors and internal IT teams for installs and maintenance.
• Communicate with a remote manager while prioritizing workload.
• Provide after-hours support for critical technology needs.

Skills

Executive VIP support

Conference room support

Customer service

Documentation

Independent work

After-hours availability

Education

CompTIA A+/Network+/Microsoft certification (or equivalent)

Tools

ServiceNow

Intune

Entra ID/Azure AD

Active Directory

Endpoint management

Teams Rooms

Job description

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Executive IT Support Specialist

Onsite -Tampa, FL

Ferguson is seeking a highly customer-focused IT professional to serve as the primary on-site IT presence for the Tampa office, providing executive-level support, conference room technology support, and day-to-day end-user IT services. This role is 100% in-office (5 days per week) and operates under remote management, requiring strong independence, accountability, communication skills, and the ability to provide 24/7 support for executive and business-critical technology needs when required.

Location: Tampa, FL | 100% Onsite

This position is based in our Tampa, FL office and requires in-office presence five days per week, Monday through Friday.

Key Responsibilities

• Provide white-glove IT support for executives, senior leaders, and high-priority users.
• Support laptops, desktops, mobile devices, printers, docking stations, Microsoft 365, Teams, authentication, connectivity, and enterprise applications.
• Serve as the secondary support resource for conference room technology, including cameras, microphones, speakers, displays, Teams Rooms, and meeting equipment.
• Perform executive meeting setup, pre-meeting technology checks, and real-time meeting support.
• Troubleshoot Windows, macOS, hardware, software, network, and end-user technology issues.
• Manage ServiceNow tickets, documentation, asset management, deployments, equipment replacements, and office technology projects.
• Coordinate with vendors and internal IT teams on installations, repairs, upgrades, and maintenance.
• Maintain regular communication with a remote manager while independently managing priorities and workload.
• Provide after-hours support for executive and business-critical technology issues as needed.

Required Qualifications

• 3+ years of IT Support, Desktop Support, Executive Support, Field Support, or related experience.
• Experience supporting Microsoft Windows, Microsoft 365, Teams, and end-user technology.
• Strong troubleshooting skills across hardware, software, networking, and conference room technology.
• Experience supporting video conferencing platforms and audio/video equipment.
• Strong customer service, communication, organizational, and time-management skills.
• Ability to work independently with limited supervision and collaborate effectively with a remote manager and distributed IT team.
• Ability to support occasional after-hours, evening, and weekend business needs.

Preferred Qualifications

• Executive/VIP support experience.
• Experience supporting conference rooms, Teams Rooms, and collaboration technologies.
• Experience with Windows and macOS.
• Experience with ServiceNow, Intune, Entra ID/Azure AD, Active Directory, and endpoint management.
• Experience working with technology vendors.
• Relevant certifications (CompTIA A+, Network+, Microsoft, or equivalent experience).

Core Competencies

• Executive presence and professionalism
• Conference room and AV technology support
• Technical troubleshooting and problem solving
• Ownership and accountability
• Strong communication and customer service
• Independent decision-making and time management
• Remote collaboration and self-management

Success in This Role

The ideal candidate can independently support executives and employees, ensure conference rooms are meeting-ready, proactively resolve technology issues, maintain strong communication with remote leadership, provide support during critical business situations when needed, and deliver a high-touch IT experience while serving as the local IT presence for the Tampa office. This is a hands-on, five-day-per-week in-office position, not a traditional remote help desk role.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

Pay Range:

$4,387.02 - $7,681.62

Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

This role is Bonus or Incentive Plan eligible.

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employerF/M/Disability/Vet/SexualOrientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information