Executive IT Support Specialist – Tampa, FL | 100% Onsite

Ferguson Enterprises, Inc.; Tampa (FL); On-site; USD 49,000 - 86,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Life insurance

401(k) match

Mental health coverage

Gender affirming benefits

Parental leave

Associate discounts

Community involvement opportunities

Job summary

Ferguson Enterprises, Inc. in Tampa, FL is seeking an Executive IT Support Specialist to serve as the primary on-site IT presence for the Tampa office. This 100% in-office role provides executive-level support, conference room technology support, and day-to-day end-user IT services.

You will manage ServiceNow tickets, coordinate with vendors, and ensure high-touch IT for senior leaders. The ideal candidate has 3+ years in IT support, strong Windows/Microsoft 365 experience, and a client-focused

Qualifications

• 3+ years in IT support or related role (desktop/executive).
• Experience with Windows and Microsoft 365, Teams.
• Strong troubleshooting across hardware, software, networking, and conference-room tech.
• Experience with video conferencing and AV equipment.
• Excellent customer service, communication, and time management.
• Ability to work independently with a remote manager.

Responsibilities

• Provide white-glove IT support for executives and high-priority users.
• Support laptops, desktops, mobile devices, printers, and conferencing tech.
• Assist with conference room setup and meeting technology checks.
• Troubleshoot Windows, macOS, hardware, software, and network issues.
• Manage ServiceNow tickets and asset deployments.
• Coordinate with vendors and IT teams on installs and maintenance.
• Communicate with a remote manager and manage workload independently.
• Provide after-hours support for executive and business-critical tech needs.

Skills

Executive Support

Windows & macOS

Microsoft 365 & Teams

Conference Room Tech

ServiceNow

End-user Networking

Customer Service

Tools

Team Rooms

Intune

Azure AD

Active Directory

Teams Rooms

Job description

Job Posting

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Executive IT Support Specialist Onsite -Tampa, FL

Ferguson is seeking a highly customer-focused IT professional to serve as the primary on-site IT presence for the Tampa office, providing executive-level support, conference room technology support, and day-to-day end-user IT services. This role is 100% in-office (5 days per week) and operates under remote management, requiring strong independence, accountability, communication skills, and the ability to provide 24/7 support for executive and business-critical technology needs when required.

Location: Tampa, FL | 100% Onsite

Key Responsibilities

• Provide white-glove IT support for executives, senior leaders, and high-priority users.
• Support laptops, desktops, mobile devices, printers, docking stations, Microsoft 365, Teams, authentication, connectivity, and enterprise applications.
• Serve as the secondary support resource for conference room technology, including cameras, microphones, speakers, displays, Teams Rooms, and meeting equipment.
• Perform executive meeting setup, pre-meeting technology checks, and real-time meeting support.
• Troubleshoot Windows, macOS, hardware, software, network, and end-user technology issues.
• Manage ServiceNow tickets, documentation, asset management, deployments, equipment replacements, and office technology projects.
• Coordinate with vendors and internal IT teams on installations, repairs, upgrades, and maintenance.
• Maintain regular communication with a remote manager while independently managing priorities and workload.
• Provide after-hours support for executive and business-critical technology issues as needed.

Required Qualifications

• 3+ years of IT Support, Desktop Support, Executive Support, Field Support, or related experience.
• Experience supporting Microsoft Windows, Microsoft 365, Teams, and end-user technology.
• Strong troubleshooting skills across hardware, software, networking, and conference room technology.
• Experience supporting video conferencing platforms and audio/video equipment.
• Strong customer service, communication, organizational, and time-management skills.
• Ability to work independently with limited supervision and collaborate effectively with a remote manager and distributed IT team.
• Ability to support occasional after-hours, evening, and weekend business needs.

Preferred Qualifications

• Executive/VIP support experience.
• Experience supporting conference rooms, Teams Rooms, and collaboration technologies.
• Experience with Windows and macOS.
• Experience with ServiceNow, Intune, Entra ID/Azure AD, Active Directory, and endpoint management.
• Experience working with technology vendors.
• Relevant certifications (CompTIA A+, Network+, Microsoft, or equivalent experience).

Core Competencies

• Executive presence and professionalism
• Conference room and AV technology support
• Technical troubleshooting and problem solving
• Ownership and accountability
• Strong communication and customer service
• Independent decision-making and time management
• Remote collaboration and self-management

Success in This Role

The ideal candidate can independently support executives and employees, ensure conference rooms are meeting-ready, proactively resolve technology issues, maintain strong communication with remote leadership, provide support during critical business situations when needed, and deliver a high-touch IT experience while serving as the local IT presence for the Tampa office. This is a hands-on, five-day-per-week in-office position, not a traditional remote help desk role.

Benefits

• health
• dental
• vision
• paid time off
• life insurance
• a 401(k) with a company match
• mental health coverage
• gender affirming and family building benefits
• paid parental leave
• associate discounts
• community involvement opportunities

Pay Range

• Pay Range:
• $4,387.02
• $7,681.62
• Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.
• This role is Bonus or Incentive Plan eligible.
• Ferguson complies with all wage regulations.
• The starting wage may be higher in certain locations based on local or state wage requirements.

Equal Employment Opportunity and Reasonable Accommodation Information

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Ferguson is a project success company providing expertise, solutions and products from infrastructure, plumbing and appliances to HVAC, fire, fabrication and more. As a leading value-added distributor of residential and commercial plumbing supplies and pipe, valves and fittings in the U.S., we exist to make our customers’ complex projects simple, successful and sustainable. The professionals we serve help transform the world we live in, and we are their trusted partners with the scale to provide peace of mind. Founded in 1953, Ferguson is part of Ferguson plc, which is listed on the New York Stock Exchange (NYSE: FERG) and London Stock Exchange (LSE: FERG). With approximately 36,000 associates across 1,700 locations, Ferguson plc serves customers in all 50 states, Canada, Puerto Rico, Mexico and the Caribbean.