Desktop Support Specialist

HCL Technologies Limited; Florence (SC); Híbrido; USD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision, pharmacy, AD&

401(k) retirement plan

Paid time off (10 days) and 10 paidhol

Descripción de la vacante

HCL Technologies Limited in Florence, SC is seeking a skilled IT Support Specialist to deliver world-class desktop and collaboration technology support for onsite and remote executives. The role requires resolving complex issues, performing hardware/software tasks, and ensuring smooth AV setups for high-priority meetings.

The ideal candidate has a bachelor’s degree or equivalent experience, 5+ years in IT, and strong communication skills to provide executive-level service while collaborating

Formación

• Bachelor’s degree or equivalent experience (5+ years IT role).
• 2+ years experience in desktop hardware, OS, smartphones, bar codes, printers.
• 2+ years experience in Microsoft 365 products (Windows, Office, Outlook, Teams).
• Strong written and verbal communication for executive-level support.

Responsabilidades

• Deliver world-class IT support to onsite and remote executives.
• Independently resolve complex break/fix issues in person or via telephone.
• Perform installations, replacements, upgrades, and other hardware/software tasks as needed.
• Setup and monitor high-priority executive meetings utilizing collaboration and AV services.
• Provide technical support to Office Services as needed.
• Provide recommendations regarding new technologies to better support executives and users.
• Proactive support and escalations as needed.
• Follow procedures for logging, reporting, and monitoring desktop operations.

Conocimientos

IT experience

Desktop hardware

Microsoft 365

Executive support

Verbal & written communication

Educación

Bachelor’s degree or equivalent experience

Herramientas

Microsoft 365

Collaboration/AV tools

Descripción del empleo

Bachelor's degree or equivalent experience (i.e. 5+ years experience in an IT technical role)

2+ years experience in desktop hardware, operating systems, smartphones, Bar code, scanners and printers.

2+ years experience in Microsoft 0365 products (Windows, Office, Outlook, Teams, etc.)

2+ years experience in business communication platforms such as messaging, video conferencing,

OSS Tech is responsible for providing support to staff and executives. Tasks will include tracking, troubleshooting, and resolving end-user computer issues as well as specialized devices like bar codes, printers, scanners etc. Additionally, this role will support and assist other IT functions, as needed. The successful candidate will possess deep technical knowledge in the required fields, as well as exceptional interpersonal skills.

Key Responsibilities to include but are not limited to:

Deliver world-class IT support to onsite and remote executives

Independently resolve complex, break/fix issues in person or via telephone

Perform installations, replacements, upgrades, and other hardware/software related tasks as needed

Setup and monitor high-priority executive meetings utilizing collaboration and AV services

Provide technical support to Office Services as needed

Provide recommendations regarding new technologies to better support all executives, and users

Perform regular walkthroughs to provide proactive support to high visible individuals

Acts as a resource for IT projects and initiatives in other functional areas as needed

Receive and respond to incoming support requests in a timely manner including off hours

Follow set procedures for logging, reporting, and statistically monitoring desktop operations

Set reasonable expectations that can be counted on

Present the facts transparently to promote collaborative solutions

Working technical knowledge of current protocols, operating systems, and standards

Strong written and oral communication skills with a focus on executive level support

Analytical and problem-solving abilities, with keen attention to detail

Self-motivated and directed, with the ability to effectively prioritize and execute

Experience working in a team-oriented, collaborative environment

Strong customer-service orientation with a focus on customer satisfaction

Highest degree of professionalism and integrity

Flexibility to be on call during off hours and weekends

Ability to research and test new technologies and solutions

Time management and organizational skills

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [e-mail] for investigation.

Compensation and Benefits

• medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance
• employee assistance program
• 401(k) retirement plan
• 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year)
• 10 paid holidays per year.