Executive IT Support Engineer (Hybrid)

Doist

Palo Alto (CA)

Hybrid

USD 116,000 - 135,000

Full time

9 days ago

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Benefits offered by this job

Market-leading compensation

401(k) with employer match

Employee Stock Purchase Program (ESPP)

Hybrid work model with flexibility

Pre-tax commuter benefits

Job summary

BridgeBio in California is seeking an IT Support Engineer to deliver in‑office and remote Level 2 support across BridgeBio and affiliates. The role blends hands‑on hardware and software troubleshooting for Windows, Mac, and mobile devices within a cloud‑based infrastructure, supporting senior leaders, engineering changes, and IT projects.

Ideal candidates have a Bachelor’s degree in CS or related, 5+ years of corporate IT support, strong customer service, and proven problem‑solving and

Qualifications

5+ years of in-person and remote IT support in corporate environments.
Demonstrated experience in a customer-service role, with a focus on delivering the best possible end user experiences.
Demonstrated expertise with technical diagnostics and triage, with a focus on solving for systemic root causes.
Ability to work effectively with others and are exceedingly productive on your own while producing quality results.
Must be able to handle changing and competing priorities where the path forward is not always clear at the outset and use good judgment in stressful situations.
Must communicate exceptionally well, both in writing and verbally, including communicating ideas in both technical and user-friendly language.
Advanced hands-on hardware and software troubleshooting skills in Windows and Mac OS client environments.
Demonstrated experience with setup and administration of IT client technologies (laptops, mobile devices, remote desktop, Wi-Fi and LAN connections, video equipment, conference room support, Intune, Exchange, Active Directory, Office 365, Okta, Egnyte, Teams)
Must have a strong understanding of IT Support as part of a business function (SLA’s, ITIL/ITSM processes and practices, etc.).

Responsibilities

Provide in-person or remote L2 technical assistance to the BridgeBio community, including C‑Suite and Executive Assistant staff.
Partner with your team, peers, and stakeholder(s) to take ownership and drive issues to resolution.
Utilize a customer‑first mindset and a sense of urgency to provide varying levels of technical assistance to the BridgeBio community as a component of managing service requests.
Building effective relationships and demonstrating expert‑level ability to inspire trust and maintain confidentiality to support user IT requirements.
Identify, promote, and execute service, process, and technology improvements.
Provide data‑driven advice to IT service owners and leads when it comes to business trends and needs.
Pursue IT and business process excellence.
Design, develop, implement, and test client technology solutions based on business requirements.
Provide lab environment support for lab technologies and related business processes.
Administer client management technologies.
Participate in IT projects as assigned.