IT Support Engineer

BridgeBio Pharma; Palo Alto (CA); Hybrid; USD 116,000 - 135,000; Full time

Benefits offered by this job

Market-leading compensation

401(k) with employer match

Employee Stock Purchase Program (ESPP)

Pre-tax commuter benefits

Job summary

BridgeBio Pharma is seeking an IT Support Engineer to provide in-office and remote support across BridgeBio and affiliates, supporting C-Suite and staff, labs, and business systems in a fast-paced environment.

You will troubleshoot Windows and Mac devices, manage Intune, Exchange, Active Directory, Office 365, Okta, and other tools, participate in IT projects, ensure service levels, and help maximize user productivity in a hybrid California workplace.

Qualifications

• Bachelor's degree or equivalent in Computer Science/Business Administration.
• 5+ years providing in-person and remote technical support in corporate environments.
• Strong customer-service background with focus on end-user experience.
• Excellent written and verbal communication skills.
• Advanced troubleshooting across Windows and Mac OS client environments.

Responsibilities

• Provide in-person or remote L2 technical assistance to BridgeBio community, including C-Suite and Executive Assistant staff.
• Offer varying levels of technical assistance to manage service requests with a customer-first mindset.
• Build relationships and maintain confidentiality to support user IT requirements.
• Identify and implement service, process, and technology improvements.
• Provide data-driven IT guidance to service owners on business trends and needs.
• Design, develop, implement, and test client technology solutions from business requirements.
• Support lab environments and lab technologies.
• Administer client management technologies.
• Participate in IT projects as assigned.

Skills

Customer service

Technical diagnostics

Windows & Mac troubleshooting

Clear communication

Team collaboration

Project involvement

Education

Bachelor's Degree in Computer Science/Business Administration

Tools

Intune

Exchange

Active Directory

Office 365

Okta

Egnyte

Teams

Remote desktop

Job description

When was the last time you achieved the impossible? If that thought feels overwhelming, you might want to pause here, but if it sparks excitement...read on

In 2015, we pioneered a “moneyball for biotech” approach, pooling projects and promising early-stage research from academia together under one financial umbrella to reduce risk and unleash innovation. This model allowsscience and small teams of experts to lead the way. We build bridges to groundbreaking advancements in raredisease, anddevelop life-changing medicines for patients with unmet needs as fast as humanly possible.

Together we define white space, push boundaries, and empower people to solve problems. If you're someone who defies convention, join us and work alongside some of the most respected minds in the industry. Together, we'llask"why not?" and help reengineer the future of biopharma. At BridgeBio, we value curiosity and experimentation—including the ethical & thoughtful use of AI to improve clarity, speed, and quality of work.

We are looking for an IT Support Engineerto provide in-office technical support services across BridgeBio and company affiliates. The ideal candidate will possess both a technical and customer-service background with excellent interpersonal skills and a focus on maximizing business users’ productivity. This position is an important part of the BridgeBio Information Technology Services Team, and candidates must be passionate about technology, live for fantastic customer service, and thrive in a fast-paced, high-pressure environment.

A typical day for someone in this position will dynamically vary between IT triage, directly supporting the company’s senior leaders, engineering changes to our client management systems, contributing to the success of large-scale IT projects, helping to support laboratory instrumentation, and all while collaborating within a team of smart and inspired colleagues.

The role will be responsible for providing user-facing level one and level two IT support to cross-functional business teams including hands-on computer hardware, software, and systems access troubleshooting with PC, Mac, and mobile devices in a cloud-based infrastructure environment.

Responsibilities

• Provide in-person or remote L2 technical assistance to the BridgeBio community, including C-Suite and Executive Assistant staff. Partner with your team, peers, and stakeholder(s) to take ownership and drive issues to resolution.
• Utilize a customer-first mindset and a sense of urgency to provide varying levels of technical assistance to the BridgeBio community as a component of managing service requests.
• Building effective relationships and demonstrating expert-level ability to inspire trust and maintain confidentiality to support user IT requirements.
• Identify, promote, and execute service, process, and technology improvements.
• Provide data-driven advice to IT service owners and leads when it comes to business trends and needs.
• Pursue IT and business process excellence.
• Design, develop, implement, and test client technology solutions based on business requirements.
• Provide lab environment support for lab technologies and related business processes.
• Administer client management technologies.
• Participate in IT projects as assigned.

Education, Experience & Skills Requirements

• Bachelor’s Degree in Computer Science/Business Administration or an equivalent level of education and comparable experience.
• undefined
• 5+ years experiencing providing in-person and remote technical support in corporate environments.
• Demonstrated experience in a customer-service role, with a focus on delivering the best possible end user experiences.
• Demonstrated expertise with technical diagnostics and triage, with a focus on solving for systemic root causes.
• Ability to work effectively with others and are exceedingly productive on your own while producing quality results.
• Must be able to handle changing and competing priorities where the path forward is not always clear at the outset and use good judgment in stressful situations.
• Must communicate exceptionally well, both in writing and verbally, including communicating ideas in both technical and user-friendly language.
• Advanced hands-on hardware and software troubleshooting skills in Windows and Mac OS client environments.
• Demonstrated experience with setup and administration of IT client technologies (laptops, mobile devices, remote desktop, Wi-Fi and LAN connections, video equipment, conference room support, Intune, Exchange, Active Directory, Office 365, Okta, Egnyte, Teams) .
• Must have a strong understanding of IT Support as part of a business function (SLA’s, ITIL/ITSM processes and practices, etc.).
  
  • TravelOccasional travel (less than 15%) may be required.

At BridgeBio, we strive to provide a market-competitive total rewards package, including base pay, an annual performance bonus, company equity, and generous health benefits. Below is the anticipated salary range for candidates for this role who will work in California. The final salary offered to a successful candidate will depend on several factors that may include but are not limited to the type and length of experience within the job, type, and length of experience within the industry, educational background, location of residence and performance during the interview process. BridgeBio is a multi-state employer, and this salary range may not reflect positions based in other states.

$116,000 - $135,000 USD

As a global company, our comprehensive benefits may vary based on location. We have high expectations for our team members. We make sure those working hard for patients are rewarded and cared for in return.

For BridgeBio Full-Time U.S Based Roles:

• Market-leading compensation
• 401(k) with employer match
• Employee Stock Purchase Program (ESPP)
• Pre-tax commuter benefits (transit and parking)
• Referral bonus for hired candidates
• Subsidized lunch and parking on in-office days
• 100% employer-paid medical, dental, and vision premiums for you and your dependents
• HealthSavings Account (HSA) with annual employer contributions, plus Flexible Spending Accounts (FSA)
• Fertility & family-forming benefits
• Expanded mental health support (therapy and coaching resources)
• Hybrid work model with flexibility
• Flexible, “take-what-you-need” paid time off and company-paid holidays
• Comprehensive paid medical and parental leave to care for yourself and your family

Skill Development & Career Paths:

• People are part of our growth and success story - from discovery to active drug trials and FDA pipelines, there are endless opportunities for skill development and internal mobility
• We provide career pathing through regular feedback, continuouseducationand professional development programs via LinkedIn Learning,LifeLabs, &BetterUpCoaching
• We celebratestrong performancewith financial rewards, peer-to-peer recognition, and growth opportunities