Executive IT Support Engineer

Summit Tech Partners LLC; Austin (TX); On-site; USD 95,000 - 140,000; Full time

Job summary

Summit Tech Partners LLC in Austin, TX, seeks an experienced Executive IT Support Engineer to deliver high-touch support for C-suite leaders. You will troubleshoot devices, manage access, and enable seamless meetings using Teams Rooms, Zoom, and Webex across Windows, macOS, and mobile platforms.

Ideal candidates bring 5+ years in IT support, VIP experience, and strong communication skills. This role requires proactive problem solving and independent work in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years of IT support experience.
• 2+ years supporting C-suite executives, VIP users, or senior leadership.
• Experience with Microsoft 365 suite and device management.
• Familiarity with Teams Rooms, Zoom, and Webex.

Responsibilities

• Deliver dedicated IT support to C-suite executives and VIP users.
• Troubleshoot hardware, software, mobile devices, and connectivity issues.
• Support Microsoft 365, Windows, macOS, and mobile platforms.
• Manage executive devices, accounts, and access permissions.
• Provide support for conference rooms and meetings (Teams, Zoom, Webex).
• Coordinate with infrastructure, engineering, and vendors on escalations.
• Track executive hardware inventory and refresh cycles.
• Ensure minimal downtime and high service quality.

Skills

Executive-facing communication

Troubleshooting

Independent work

Customer-focused

Education

Bachelor's degree or equivalent experience

Tools

Microsoft 365

Microsoft Intune

Windows Autopilot

VPN

ServiceNow

Teams Rooms

Zoom

Webex

iOS device management

Android device management

Job description

Employment: W2 Only (No C2C, CTH, or Third-Party Vendors)

Position Overview

Seeking an experienced Executive IT Support Engineer to provide high-touch technical support for C-suite executives and senior leadership. This role is responsible for ensuring a seamless technology experience through proactive troubleshooting, device management, collaboration tool support, and executive meeting readiness.

Responsibilities

• Deliver dedicated IT support to C-suite executives, senior leadership, and VIP users.
• Troubleshoot hardware, software, mobile devices, and connectivity issues.
• Support Microsoft 365, Windows, macOS, and mobile platforms.
• Manage and maintain executive devices, accounts, and access permissions.
• Provide support for conference rooms, Teams, Zoom, and Webex meetings.
• Coordinate with infrastructure, engineering, and vendor teams on escalated issues.
• Track and manage executive hardware inventory and refresh cycles.
• Ensure minimal downtime and exceptional customer service.

Required Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years of IT support experience.
• 2+ years supporting C-suite executives, VIP users, or senior leadership.
• Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
• Microsoft Intune and Windows Autopilot
• Windows and macOS support
• iOS and Android device management
• Teams Rooms, Zoom, and Webex
• VPN and network troubleshooting
• ServiceNow or similar ITSM tools

Preferred

• Experience in Executive/VIP Support environments.
• Knowledge of boardroom AV technologies.
• PowerShell scripting experience.
• ITIL knowledge or certification.

Skills

• Strong executive-facing communication and professionalism.
• Excellent troubleshooting and problem-solving abilities.
• Ability to work independently in a fast-paced environment.
• Customer-focused mindset with strong attention to detail.