Executive IT Support Engineer

Summit Tech Partners; Austin (TX); On-site; USD 95,000 - 125,000; Full time

Job summary

Summit Tech Partners in Austin, TX seeks an experienced Executive IT Support Engineer to deliver high-touch tech support for C-suite and senior leadership, ensuring seamless meeting readiness and proactive issue resolution.

You will manage devices, collaborate with infrastructure and vendor teams, support MS 365, Teams, Zoom, Webex, and conference room systems, and maintain optimal security and access controls.

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years of IT support experience.
• 2+ years supporting C-suite executives, VIP users, or senior leadership.
• Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
• Microsoft Intune and Windows Autopilot
• Windows and macOS support
• iOS and Android device management
• Teams Rooms, Zoom, and Webex
• VPN and network troubleshooting
• ServiceNow or similar ITSM tools

Responsibilities

• Deliver dedicated IT support to C-suite executives, senior leadership, and VIP users.
• Troubleshoot hardware, software, mobile devices, and connectivity issues.
• Support Microsoft 365, Windows, macOS, and mobile platforms.
• Manage and maintain executive devices, accounts, and access permissions.
• Provide support for conference rooms, Teams, Zoom, and Webex meetings.
• Coordinate with infrastructure, engineering, and vendor teams on escalated issues.
• Track and manage executive hardware inventory and refresh cycles.
• Ensure minimal downtime and exceptional customer service.

Skills

Executive-facing communication

Problem-solving

Independent work

Customer-focused mindset

Education

Bachelor's degree or equivalent experience

Tools

Microsoft 365

Microsoft Intune

Windows Autopilot

Teams Rooms

Zoom

Webex

VPN

ServiceNow

Job description

Employment: W2 Only (No C2C, CTH, or Third-Party Vendors)

Position Overview

Seeking an experienced Executive IT Support Engineer to provide high-touch technical support for C-suite executives and senior leadership. This role is responsible for ensuring a seamless technology experience through proactive troubleshooting, device management, collaboration tool support, and executive meeting readiness.

Responsibilities

• Deliver dedicated IT support to C-suite executives, senior leadership, and VIP users.
• Troubleshoot hardware, software, mobile devices, and connectivity issues.
• Support Microsoft 365, Windows, macOS, and mobile platforms.
• Manage and maintain executive devices, accounts, and access permissions.
• Provide support for conference rooms, Teams, Zoom, and Webex meetings.
• Coordinate with infrastructure, engineering, and vendor teams on escalated issues.
• Track and manage executive hardware inventory and refresh cycles.
• Ensure minimal downtime and exceptional customer service.

Required Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years of IT support experience.
• 2+ years supporting C-suite executives, VIP users, or senior leadership.
• Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
• Microsoft Intune and Windows Autopilot
• Windows and macOS support
• iOS and Android device management
• Teams Rooms, Zoom, and Webex
• VPN and network troubleshooting
• ServiceNow or similar ITSM tools

Preferred

• Experience in Executive/VIP Support environments.
• Knowledge of boardroom AV technologies.
• PowerShell scripting experience.
• ITIL knowledge or certification.

Skills

• Strong executive-facing communication and professionalism.
• Excellent troubleshooting and problem-solving abilities.
• Ability to work independently in a fast-paced environment.
• Customer-focused mindset with strong attention to detail.