Executive IT Service Delivery Specialist

FTAI Aviation; Miami (FL); On-site; USD 85,000 - 110,000; Full time

Job summary

FTAI Aviation is seeking an IT Service Delivery Specialist to ensure seamless IT service delivery and white-glove support for executives and staff. You will drive operational excellence by resolving real-time issues, maintaining high service standards, and continuously improving IT processes and user satisfaction.

Responsibilities include providing executive IT assistance, advanced troubleshooting, coordinating on-site technology requests, managing incidents end-to-end, supporting security

Qualifications

• 5+ years in an end-user computer or service delivery role.
• Proficiency with Service Desk ticketing platforms (e.g., ServiceNow, Jira).
• Strong understanding of SLA, KPI, and SOW management.
• Hands‑on experience with Microsoft 365, Azure AD/Intune MDM.
• Fluent English and legal U.S. work authorization.

Responsibilities

• Provide executive-level IT assistance to meet technology needs.
• Troubleshoot hardware, software, network, and endpoints to minimize downtime.
• Identify and implement best practices to optimize IT service delivery.
• Serve as the main onsite technology contact and coordinate resources.
• Route incidents to Service Desk and ensure end-to-end resolution.
• Support network and system security operations; assist with data protection and backups.
• Manage onboarding/offboarding and access requests, enforce security.
• Monitor service metrics (SLAs, KPIs) and report trends.
• Administer the IT ticketing system for efficiency.
• Maintain runbooks and standard operating procedures.
• Inspect and validate hardware/software assets; recommend upgrades.

Skills

Executive support

End-user support

SLA management

ITIL knowledge

English fluency

Education

Bachelor's degree in IT

Tools

ServiceNow

Jira

Microsoft 365

Azure AD

Intune MDM

Power BI

Job description

FTAI Aviation is seeking an IT Service Delivery Specialist to ensure seamless IT service delivery and white-glove support for executives and staff. You will drive operational excellence by resolving real-time issues, maintaining high service standards, and continuously improving IT processes and user satisfaction.

Responsibilities include providing executive IT assistance, advanced troubleshooting, coordinating on-site technology requests, managing incidents end-to-end, supporting security