Executive Housekeeping Manager: Rooms & Service

Crowne-Plaza-Hotel-; Pittsburgh (Allegheny County); On-site; USD 55,000 - 85,000; Full time

Job summary

Crowne Plaza Suites Pittsburgh South is seeking a Housekeeping Manager to lead daily housekeeping operations, ensuring guest rooms and public areas meet cleanliness and brand standards. This role requires active presence across the property, strong leadership, and collaboration with front desk and maintenance.

The position emphasizes supervising staff, managing schedules and payroll, and maintaining high cleanliness standards while controlling costs.

Qualifications

• Education: High school diploma or equivalent; degree in Hospitality Management or related field preferred.
• Experience: 3–5+ years of housekeeping experience required, including supervisory or management experience in a hotel or resort environment.
• Travel required: No travel; position is fully property-based.

Responsibilities

• Oversee daily housekeeping operations, including room cleaning and public area maintenance.
• Ensure guest rooms are cleaned, inspected, and released in a timely manner.
• Coordinate with front desk and maintenance teams regarding room status and repairs.
• Ensure consistent application of brand standards across all housekeeping functions.
• Supervise housekeeping supervisors, room attendants, and support staff.
• Recruit, train, and develop housekeeping team members.
• Prepare schedules and manage attendance and payroll tracking.
• Conduct performance reviews and address disciplinary actions as needed.
• Maintain high standards of cleanliness and presentation throughout the property.
• Conduct regular inspections of guest rooms, public areas, and back-of-house spaces.
• Monitor and enforce housekeeping procedures and service standards.
• Identify and address areas for operational improvement.
• Manage inventory of linens, uniforms, and cleaning supplies.
• Monitor departmental expenses and support cost control initiatives.
• Coordinate with purchasing to maintain proper stock levels.
• Minimize waste while ensuring operational readiness.
• Respond to guest requests and resolve housekeeping-related concerns promptly.
• Ensure fulfillment of VIP amenities, special requests, and room preferences.
• Support a service-focused and guest-centric department culture.
• Collaborate with other departments to enhance guest satisfaction.
• Ensure compliance with health, safety, and sanitation regulations.
• Train staff in proper use of cleaning chemicals and equipment.
• Maintain safe working conditions and enforce hotel safety policies.
• Promote consistent adherence to operational safety standards.
• Knowledge of hotel housekeeping operations and standards.
• Familiarity with safety and sanitation regulations.
• Experience with property management systems (PMS) preferred.

Skills

Leadership

Attention to detail

Time management

Guest service

Interpersonal skills

Problem-solving

Communication

Housekeeping operations

Safety regulations

PMS familiarity

Education

High school diploma

Hospitality Management degree (preferred)

Tools

PMS

Job description

Crowne Plaza Suites Pittsburgh South is seeking a Housekeeping Manager to lead daily housekeeping operations, ensuring guest rooms and public areas meet cleanliness and brand standards. This role requires active presence across the property, strong leadership, and collaboration with front desk and maintenance.

The position emphasizes supervising staff, managing schedules and payroll, and maintaining high cleanliness standards while controlling costs.