Executive Housekeeper — Lead a High-Performance Hotel Team

Marcus Corporation; Coralville (IA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

401(k) matching

Profit sharing

Health benefits

Free meals

Starbucks access

Movie tickets

Hotel discounts

Free parking

Leadership training

People Pleasing People culture

Job summary

Marcus Hotels & Resorts is seeking an experienced Executive Housekeeper to lead the Housekeeping Department at the Hyatt Regency Coralville Hotel & Conference Center. This hands-on leader will drive cleanliness, comfort, and care across guest rooms and public spaces, ensuring brand standards and guest satisfaction.

The role requires budgeting, labor management, and staff development, with a focus on delivering exceptional guest experiences.

Qualifications

• Previous hotel housekeeping management experience.
• High school diploma or equivalent; college degree in hospitality or related field preferred.
• Budgeting, labor management, and cost control.
• Strong organizational and leadership skills.
• Ability to lift up to 50 pounds.

Responsibilities

• Lead daily operation of the Housekeeping Department, including guest rooms, public areas, and back-of-house spaces.
• Recruit, hire, onboard, schedule, coach, and develop Housekeeping associates in partnership with Human Resources.
• Establish cleanliness standards for all areas of responsibility and ensure Hyatt brand standards are consistently met.
• Conduct daily inspections of guest rooms, VIP arrivals, and public areas.
• Monitor guest satisfaction feedback and lead action plans to improve results.
• Ensure furniture, fixtures, and equipment are maintained in good repair, partnering with Engineering on room issues and preventive maintenance.
• Plan and assign deep cleaning and special projects across all shifts.
• Manage inventory, ordering, and purchasing of housekeeping supplies, linen, uniforms, and equipment.
• Oversee Lost and Found, including logging, storage, and returning items to guests.
• Maintain key control and security procedures for the department.
• Manage payroll, scheduling, and productivity to control labor costs.
• Prepare departmental budgets, forecasts, and capital expenditure requests, and manage expenses against budget.
• Identify training needs and develop and deliver training plans, including Marcus Connect courses.
• Build positive associate relations and recognition, and ensure discipline is handled timely and fairly with HR.
• Develop supervisors and associates for succession planning.
• Ensure standards of conduct, uniform, hygiene, and appearance are maintained.
• Lead regular departmental meetings and attend hotel leadership meetings as required.
• Participate in the hotel's Fire, Safety, Security, and Environmental plans and committees.
• Recommend improved methods and procedures that enhance guest and associate satisfaction.
• Perform additional duties as assigned.

Skills

Leadership

Budgeting

Communication

Organizational skills

Hospitality experience

Staff development

Education

High school diploma or equivalent

Hospitality degree (preferred)

Tools

Microsoft Office

Housekeeping systems

Job description

Marcus Hotels & Resorts is seeking an experienced Executive Housekeeper to lead the Housekeeping Department at the Hyatt Regency Coralville Hotel & Conference Center. This hands-on leader will drive cleanliness, comfort, and care across guest rooms and public spaces, ensuring brand standards and guest satisfaction.

The role requires budgeting, labor management, and staff development, with a focus on delivering exceptional guest experiences.