Executive Housekeeper

Hyatt Regency Coralville and Conference Center; Coralville (IA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Matching 401(k) and profit-sharing

Health benefits after 30 days for full

Free meals & Starbucks

Free hotel discounts

Free parking

Leadership training through Marcus

People-centric culture

Job summary

Hyatt Regency Coralville Hotel & Conference Center seeks an experienced Executive Housekeeper to lead the Housekeeping Department, maintaining cleanliness, comfort, and guest satisfaction. This is a hands-on leadership role within Marcus Hotels & Resorts, overseeing budgets, schedules, and training to deliver exceptional stays.

You will manage guest rooms, public areas, and back-of-house spaces, partnering with Front Office and Engineering to uphold Hyatt standards and safety protocols.

Qualifications

• Experience managing hotel housekeeping operations.
• Strong budgeting, labor management, and cost-control abilities.
• Proven leadership and staff development skills.

Responsibilities

• Lead daily housekeeping operations for guest rooms, public areas, and back-of-house spaces.
• Recruit, hire, onboard, schedule, coach, and develop housekeeping staff in partnership with HR.
• Set cleanliness standards and ensure Hyatt brand standards are met.
• Conduct daily inspections of rooms and public areas.
• Monitor guest feedback and implement improvement plans.
• Manage inventory, purchasing, and payroll to control labor costs.
• Prepare departmental budgets and assist with forecasts and capital requests.
• Deliver training programs, including Marcus Connect courses.

Skills

Hospitality leadership

Budgeting & cost control

Staff development

Communication skills

Flexible schedule

Education

High school diploma

Hospitality degree preferred

Tools

MS Office

Housekeeping systems

Job description

Description

Executive Housekeeper

Lead the Team Behind Every Spotless Stay.

The Hyatt Regency Coralville Hotel & Conference Center is seeking an experienced, hands‑on Executive Housekeeper to lead our Housekeeping Department and set the standard for cleanliness, comfort, and care throughout the hotel.

In this leadership role, you'll direct all phases of housekeeping operations within Marcus Hotels & Resorts and Hyatt policies, procedures, and brand standards. If you're a people‑focused leader who takes pride in developing a strong team, managing to budget, and delivering an exceptional guest experience, we'd love to meet you.

Schedule & Pay

• Competitive salary, commensurate with experience
• Full-time, salaried exempt position
• Flexible schedule; must be available to work weekends, holidays, and evenings as business needs and hotel occupancy dictate

Why Our Leaders Love Working Here

• Competitive salary
• Matching 401(k) and profit‑sharing
• Health benefits available after 30 days for full‑time associates
• Free and discounted meals & Starbucks
• Free Marcus Theatre movie tickets
• Hotel discounts at Hyatt and Marcus Hotels & Resorts properties
• Free parking
• Professional development and leadership training through Marcus Connect
• A team culture focused on People Pleasing People

What You’ll Do

As Executive Housekeeper, you'll lead every aspect of the Housekeeping Department, from guest rooms and public spaces to inventory, labor, and budgets. You'll build and develop a high‑performing team, partner closely with Front Office, Engineering, and hotel leadership, and make sure every guest enjoys a clean, comfortable, and welcoming stay.

Responsibilities include:

• Lead the daily operation of the Housekeeping Department, including guest rooms, public areas, and back‑of‑house spaces
• Recruit, hire, onboard, schedule, coach, and develop Housekeeping associates in partnership with Human Resources
• Establish cleanliness standards for all areas of responsibility and ensure Hyatt brand standards are consistently met
• Conduct daily inspections of guest rooms, VIP arrivals, and public areas
• Monitor guest satisfaction feedback and lead action plans to improve results
• Ensure furniture, fixtures, and equipment are maintained in good repair, partnering with Engineering on room issues and preventive maintenance
• Plan and assign deep cleaning and special projects across all shifts
• Manage inventory, ordering, and purchasing of housekeeping supplies, linen, uniforms, and equipment
• Oversee Lost and Found, including logging, storage, and returning items to guests
• Maintain key control and security procedures for the department
• Manage payroll, scheduling, and productivity to control labor costs
• Prepare departmental budgets, forecasts, and capital expenditure requests, and manage expenses against budget
• Identify training needs and develop and deliver training plans, including Marcus Connect courses
• Build positive associate relations and recognition, and ensure discipline is handled timely and fairly with HR
• Develop supervisors and associates for succession planning
• Ensure standards of conduct, uniform, hygiene, and appearance are maintained
• Lead regular departmental meetings and attend hotel leadership meetings as required
• Participate in the hotel's Fire, Safety, Security, and Environmental plans and committees
• Recommend improved methods and procedures that enhance guest and associate satisfaction
• Perform additional duties as assigned

What We’re Looking For

We're looking for a hands‑on leader who leads by example, communicates clearly, and brings both high standards and genuine care to their team. The ideal candidate is organized, detail‑oriented, comfortable managing budgets and labor, and passionate about hospitality.

Ideal candidates will have:

• Previous hotel housekeeping management experience, with thorough knowledge of all housekeeping procedures
• High school diploma or equivalent required; college degree in hospitality or a related field preferred
• Proven ability to lead, develop, and retain a quality team while maintaining positive associate relations
• Strong organizational skills with the ability to prioritize workload and meet deadlines
• Sound judgment and the ability to provide clear direction and hold others accountableExcellent written and verbal communication and interpersonal skills
• Experience with budgeting, labor management, and cost control
• Proficiency with email, Microsoft Office (including spreadsheets), and housekeeping or property management systems
• Working knowledge of cleaning equipment, chemicals, and safe handling practices
• Ability to read, write, and speak English; bilingual in Spanish preferred
• Ability to work a flexible schedule, including weekends and holidays, based on business demands
• Ability to lift up to 50 pounds
• Ability to stand, walk, bend, kneel, reach, and physically and visually inspect all areas of the hotel
• Professional presence and commitment to providing exceptional guest service

Previous hotel housekeeping management experience is required.

About Us

At Marcus Hotels & Resorts, we believe our associates are our greatest asset. Our culture is built around the philosophy of People Pleasing People, creating memorable experiences for both guests and team members.

The Hyatt Regency Coralville Hotel & Conference Center offers a dynamic and welcoming workplace where associates can grow, develop, and take pride in delivering exceptional service.

Marcus Hotels & Resorts is an Equal Opportunity Employer.
All offers of employment are subject to E-Verify verification of identity and employment eligibility.