Executive Housekeeper & Guest Experience Leader

Marcus Hotels & Resorts; Coralville (IA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

401(k) matching & profit-sharing

Health benefits after 30 days

Free meals & Starbucks

Free Marcus Theatre tickets

Hotel discounts

Free parking

Leadership training through Marcus?o n

People Pleasing People culture

Job summary

Marcus Hotels & Resorts, owner of Hyatt Regency Coralville, seeks an experienced Executive Housekeeper to lead the Housekeeping Department and uphold Hyatt brand standards. The role is hands-on, results-driven, and focused on guest comfort and cleanliness.

You will manage budgets, schedules, and training, build a strong team, coordinate with Front Office and Engineering, and ensure a spotless, welcoming stay for every guest.

Qualifications

• Hotel housekeeping management experience required.
• High school diploma or equivalent; hospitality degree preferred.
• Proven ability to lead and develop a team with positive relations.
• Strong organizational skills and deadline prioritization.
• Budgeting, labor management, and cost control experience.
• Proficiency in email and Microsoft Office; PMS experience a plus.
• English language proficiency; Spanish a plus.
• Flexible schedule including weekends and holidays.
• Ability to lift up to 50 pounds and perform physical tasks.
• Excellent communication and guest service orientation.

Responsibilities

• Lead daily housekeeping operations across guest rooms and public spaces.
• Recruit, hire, onboard, schedule, coach, and develop associates with HR.
• Establish cleanliness standards and Hyatt brand compliance.
• Conduct daily inspections of rooms and public areas.
• Monitor guest satisfaction and implement improvement plans.
• Manage inventory, labor, and budgets; control costs.
• Develop training plans including Marcus Connect courses.
• Lead departmental meetings and participate in leadership meetings.
• Participate in Fire, Safety, Security and Environmental plans.

Skills

Team leadership

Budget management

Guest service

Cost control

Communication

English proficiency

Scheduling & labor management

Safety & cleaning knowledge

Attention to detail

Flexible scheduling

Physical stamina

Customer service orientation

Education

High school diploma or equivalent

Hospitality-related degree preferred

Tools

Email (Outlook)

Microsoft Office

Housekeeping/PM systems

Job description

Marcus Hotels & Resorts, owner of Hyatt Regency Coralville, seeks an experienced Executive Housekeeper to lead the Housekeeping Department and uphold Hyatt brand standards. The role is hands-on, results-driven, and focused on guest comfort and cleanliness.

You will manage budgets, schedules, and training, build a strong team, coordinate with Front Office and Engineering, and ensure a spotless, welcoming stay for every guest.