Executive Housekeeper - Juniper Springs Resort

Alterra Mountain Company; United States; On-site; USD 70,000 - 74,000; Full time

Benefits offered by this job

Ski passes for dependents

Free skiing at Alterra Resorts

Discounts on lessons

Equipment Rental discount

Friends and Family vouchers

Retail & Food discount

401k with company match

Job summary

Mammoth Mountain is seeking a Housekeeping Leader to oversee operations, ensure top cleanliness and guest satisfaction, and manage budgets and staffing. You will train staff, uphold safety standards, and collaborate across departments to deliver exceptional experiences.

The role requires leadership in a dynamic hospitality environment, strong budgeting skills, and compliance with brand guidelines. California-based facility with a focus on service excellence.

Qualifications

• College degree in Hospitality Management, Business Administration, or related field preferred; equivalent progressive hotel ops experience considered.
• Minimum of 2 years’ experience in hotel leadership role of at least 15 employees.
• Proven track record in improving guest satisfaction scores, ops efficiency and cost controls.
• Advanced computer literacy: PMS, scheduling, inventory control, Word, Excel, Outlook.
• California Driver’s License required; new CA residents must obtain CA license within 10 days of residency.

Responsibilities

• Lead the housekeeping department to deliver exceptional cleanliness and service standards.
• Manage departmental budgets, staffing, and scheduling to optimize operations.
• Train and develop staff; retain a large, diverse workforce.
• Collaborate across departments to enhance guest experiences and culture.
• Uphold health, safety and brand standards and ensure policy compliance.

Skills

Leadership

Budgeting

Staff development

Communication

Training

Education

College degree in Hospitality/Business

Job description

About the Role

Year Round At Mammoth Mountain, you will live the dream! Work and play in the majestic mountains with a free season pass that opens the doors to adventure at all Alterra Resorts. Your whole family can share this excitement with free skiing for dependents and a range of valuable discounts. It is more than a job; it is an opportunity to embrace the beauty of Mammoth Lakes, California.

Benefits and perks of your adventure here

• Ski passes for dependents (spouse/child(ren)/domestic partners) includes free skiing at other Alterra Resorts
• Free skiing at all Alterra Resorts
• Ski/snowboarding lessons discounts
• Equipment Rental discount
• Friends and Family vouchers
• Retail & Food discount
• 401k with company match

Offers of employment may be contingent upon successful completion of a background check

Position Summary

Leads the housekeeping department to deliver exceptional cleanliness and service standards, while managing departmental budgets, training and developing staff, and ensuring compliance with health, safety, and brand standards. Collaborates across departments to enhance the overall guest experience and maintain a positive, efficient workplace culture. In alignment with our core values—Empowerment, Authenticity, Collaboration, and Purpose, this role fosters an environment where team members are trusted to take ownership of their work, bring their authentic selves to the job, work together across all levels of the organization, and stay grounded in the shared purpose of creating outstanding experiences for every guest and homeowner.

Requirements

• College degree in Hospitality Management, Business Administration, or related field (preferred); equivalent progressive hotel operations experience will be considered.
• Minimum of 2 years’ experience in hotel leadership role of at least 15 employees.
• Demonstrated success in training, developing, and retaining a large, diverse workforce.
• Proven track record of improving guest satisfaction scores, operational efficiency, and cost controls.
• Strong work ethic and integrity.
• Ability to effectively communicate with guests, employees, and management.
• Ability to perform under pressure and with deadlines.
• Ability to solve problems using common sense and hotel policy.
• Advanced computer literacy (property management systems, scheduling software, inventory control, Word, Excel and Outlook).
• California State Driver’s License (required).
• New residents from outside California must obtain a California driver’s license within 10 days of establishing residency.
• Bilingual English/Spanish (preferred).
• Advanced knowledge of OSHA safety regulations and infection control (preferred).
• Proven ability to lead large, diverse teams and manage change effectively.
• In-depth knowledge of housekeeping operations, cleaning standards, and laundry procedures.
• Strong financial judgement, including budgeting, labor forecasting, and cost control.
• Ability to train, develop, and retain staff while fostering accountability and engagement.
• Skilled in inspections, quality control, and ensuring compliance with brand/service standards.
• Conflict resolution and employee relations experience, including performance management.
• Knowledge of emergency procedures, risk management, and crisis response.

Pay

Pay: $70,304.00 - $73,732.50 per year

Equal Opportunity and Compliance

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

Mammoth Mountain is an equal opportunity employer.

E-Verify Participation Right to Work

Mammoth offers exciting, equal-opportunity employment options for job seekers looking for a rewarding work experience in the ski resort and hospitality industry. We take pride in the mountain lifestyle. Skiing, snowboarding, hiking, biking and much more are at your fingertips at our destinations. The company owns and operates a variety of resort businesses including recreation, hospitality, real estate development, food and beverage and retail. Specific businesses owned and operated by Mammoth Mountain include Mammoth Mountain Ski Area, June Mountain, Tamarack Lodge and Resort, Mammoth Snowmobile Adventures, Mammoth Mountain Bike Park, and the Mammoth Mountain Inn. Mammoth Mountain also operates The Westin Monache, Juniper Springs Resort, the Village Lodge and Sierra Star Golf Course in Mammoth Lakes, California.