Executive Housekeeper – Juniper Springs Resort

Mammoth Mountain Ski Area; Mammoth Lakes (CA); On-site; USD 70,000 - 74,000; Full time

Benefits offered by this job

Ski passes for dependents

Free skiing at Alterra Resorts

Ski/snowboard lessons discounts

Equipment Rental discount

Friends and Family vouchers

Retail & Food discount

401k with company match

Job summary

Mammoth Mountain Resorts is seeking a Housekeeping leader to drive cleanliness standards, manage budgets, and develop a large staff in a dynamic resort environment.

You will collaborate with other departments to elevate guest experiences while upholding our brand standards and safety policies. The role requires a hospitality-focused degree and proven leadership in hotel operations.

Qualifications

• College degree in Hospitality Management, Business Administration, or related field preferred; equivalent progressive hotel operations experience considered.
• Minimum of 2 years’ experience in hotel leadership role with at least 15 employees.
• Proven ability to train, develop and retain a large, diverse workforce.
• Track record of improving guest satisfaction, operational efficiency, and cost controls.
• Strong work ethic, integrity and ability to communicate with guests, staff and management.
• Advanced computer literacy including PMS, scheduling, inventory, and MS Office.

Responsibilities

• Leads the Housekeeping department to deliver exceptional cleanliness and service standards, managing budgets and staff development.
• Collaborates across departments to enhance guest experiences and maintain a positive workplace culture.
• Fosters ownership and aligns with core values: Empowerment, Authenticity, Collaboration, and Purpose.

Skills

Leadership

Budgeting

Training & development

Guest satisfaction

Communication

Problem solving

OSHA knowledge

Bilingual English/Spanish

Hotel operations knowledge

Education

Hospitality Management degree

Business Administration degree

Tools

Property management systems

Scheduling software

Inventory control

Word

Excel

Outlook

Job description

LIVE THE DREAM. Work here. Play here.

At Mammoth Mountain, you will live the dream!

Work and play in the majestic mountains with a free season pass that opens the doors to adventure at all Alterra Resorts. Your whole family can share this excitement with free skiing for dependents and a range of valuable discounts. It is more than a job; it is an opportunity to embrace the beauty of Mammoth Lakes, California.

Benefits and perks of your adventure here:

• Ski passes for dependents (spouse/child(ren)/domestic partners) includes free skiing at other Alterra Resorts
• Free skiing at all Alterra Resorts
• Ski/snowboarding lessons discounts
• Equipment Rental discount
• Friends and Family vouchers
• Retail & Food discount
• 401k with company match

*Offers of employment may be contingent upon successful completion of a background check

A little about this position:

• Leads the Housekeeping department to deliver exceptional cleanliness and service standards, while managing departmental budgets, training and developing staff, and ensuring compliance with health, safety, and brand standards.
• Collaborates across departments to enhance the overall guest experience and maintain a positive, efficient workplace culture.
• In alignment with our core values—Empowerment, Authenticity, Collaboration, and Purpose, this role fosters an environment where team members are trusted to take ownership of their work, bring their authentic selves to the job, work together across all levels of the organization, and stay grounded in the shared purpose of creating outstanding experiences for every guest and homeowner.

Requirements:

• College degree in Hospitality Management, Business Administration, or related field (preferred); equivalent progressive hotel operations experience will be considered.
• Minimum of 2 years’ experience in hotel leadership role of at least 15 employees.
• Demonstrated success in training, developing, and retaining a large, diverse workforce.
• Proven track record of improving guest satisfaction scores, operational efficiency, and cost controls.
• Strong work ethic and integrity.
• Ability to effectively communicate with guests, employees, and management.
• Ability to perform under pressure and with deadlines.
• Ability to solve problems using common sense and hotel policy.
• Advanced computer literacy (property management systems, scheduling software, inventory control, Word, Excel and Outlook).
• California State Driver’s License (required). New residents from outside California must obtain a California driver’s license within 10 days of establishing residency.
• Bilingual English/Spanish (preferred).
• Advanced knowledge of OSHA safety regulations and infection control (preferred).
• Proven ability to lead large, diverse teams and manage change effectively.
• In-depth knowledge of housekeeping operations, cleaning standards, and laundry procedures.
• Strong financial judgement, including budgeting, labor forecasting, and cost control.
• Ability to train, develop, and retain staff while fostering accountability and engagement.
• Skilled in inspections, quality control, and ensuring compliance with brand/service standards.
• Conflict resolution and employee relations experience, including performance management.
• Knowledge of emergency procedures, risk management, and crisis response.

Pay: $70,304.00 – $73,732.50 per year

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

Mammoth Mountain is an equal opportunity employer.