Executive Housekeeper II

LE0103 Drury Hotels Company LLC; Charlotte (NC); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Work-life balance

Career growth

Health and well-being

Retirement

Award-winning

Incentives

Job summary

Drury Hotels Company, LLC in Charlotte, NC seeks a dedicated Housekeeping Supervisor to lead the hotel’s housekeeping and laundry operations, ensuring cleanliness and guest satisfaction. You will oversee guest rooms, public areas, and staff to meet Drury’s standards and policies. Rise.

Shine. Work Happy. This role emphasizes team leadership, quality control, and clear communication in English, with occasional travel as needed.

Responsibilities

• Oversee housekeeping and laundry operations to meet quality and Drury standards.
• Lead and develop housekeeping staff, ensuring excellent guest service and safety.

Job description

Property Location: 6920 Northlake Mall Drive - Charlotte, North Carolina 28216

You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More. Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Work-life-balance - Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025
• Incentives - Quarterly bonuses (we succeed together!) based on hotel results
• Incentives - This position is eligible for a semi-annual bonus based on hotel and company performance

Basic Function

Under general direction, manages and coordinates all aspects of the housekeeping and laundry services of the hotel. Ensures exceptional +1 Service levels through guest and team member satisfaction. Ensures high levels of quality are maintained in all areas including but not limited to guest rooms, laundry, public areas, meeting space, department storage areas, and work areas. Maintains a high standard of integrity, service, and hospitality at all times with team members, customer and co-workers.

General Knowledge, Skill and Ability

Requires a thorough knowledge of methods of cleaning guest rooms and operation of laundry services. Requires knowledge of the proper use and storage of cleaning chemicals. Requires general knowledge of such equipment as vacuums, commercial washers and dryers. Requires ability to lead the Housekeeping team to successfully achieve quality, cleanliness, and Drury standards to exceed the company quality expectations. Requires the ability to clearly communicate in English, both orally and in writing. Requires some travel.

Rise. Shine. Work Happy.

At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine. At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That’s the Drury Way. Our 6,100+ team members work together - across 150 hotels in 30 states to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide.