Executive Housekeeper

ABC Investments and Management; Winston-Salem (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Executive Housekeeper to lead a dedicated team in maintaining high standards of cleanliness and guest satisfaction. This role involves supervising housekeeping operations, training staff, and ensuring all rooms meet quality standards. The ideal candidate will have a strong background in hotel housekeeping, excellent communication skills, and the ability to manage multiple tasks efficiently. Join a dynamic environment where your leadership will contribute to creating memorable experiences for guests while fostering a collaborative team atmosphere.

Qualifications

• 4+ years of hotel experience in housekeeping or large facilities.
• 2+ years of supervisory experience required.

Responsibilities

• Assigns rooms and supervises housekeeping staff.
• Inspects guest rooms and ensures cleanliness.

Skills

Team Leadership

Communication Skills

Organizational Skills

Attention to Detail

Education

High School Diploma or GED

Hotel Experience

Supervisory Experience

Job description

The Executive Housekeeper works under the direction of the Assistant General Manager and / or General manager. His or her responsibilities include daily duties, supervisory duties, training, checking guestrooms, guest service & satisfaction, & individual effectiveness.

Primary Responsibilities

• Assigns rooms per housekeeper depending on availability, and assigns any extra help for deep cleaning
• Verify washer and dryer equipment functioning properly
• Checks VR rooms to make sure they are vacant, clean and ready
• Checks storage area to see if there are enough housekeeping supplies
• Get updated list of the checkouts from front office; marks each housekeeper's sheet with the new checkouts & turns off all utilities in those rooms
• Checks all clean rooms & then immediately updates them in the computer; should constantly check all clean rooms throughout the day
• Coordinates with the front desk to see that all guests have either checked-out of their rooms or paid for another night
• Turns in all lost & found, reports items in the log book & marks items with the room number & date, contacts guest if guest information is available, completes mailing document if guest request items to be mailed
• Makes sure that all storage areas all locked & that all housekeepers' sheets & executive housekeeper sheet are turned in to the front desk before leaving
• Assigns work to maintenance employees
• Inspection of the hotel grounds
• Check all maid carts to see if all bottles are correctly labeled & that the cart is neat and clean
• Provide guidance for house personnel, laundry or night laundry to stock all linens on each floor
• Completes performance reviews with Assistant General Manager or General Manager when time is due
• Other duties as assigned

Education / Experience

• High school diploma or GED preferred
• Minimum of 4 years' hotel experience in all aspects of Housekeeping or in a large, multi-use facility required
• Minimum of 2 years supervisory experience
• Excellent written and verbal communication skills
• Must be flexible with working weekdays, weekends, and holidays

Physical Requirements

• Standing for long periods of time to inspect guest rooms and public areas
• Sitting, walking, and standing during shift
• Light lifting possible for stocking supplies and materials
• Ability to perform duties for supervised employees