Assistant Director of Housekeeping

HEI Hotels & Resorts; Washington (District of Columbia); On-site; USD 73,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plan

Travel benefits

Job summary

HEI Hotels & Resorts in Washington, DC is seeking a hands-on Housekeeping Supervisor to oversee the guest room and public space cleaning program, ensuring HEI standards of product and service are met. The role leads room attendants, house persons, and inspectors, schedules staff, and maintains budget records.

You will interview, hire, train, evaluate performance, communicate clearly in writing and verbally, and ensure timely payroll and occupancy-based staffing.

Qualifications

• Must speak Spanish.
• 2 years of housekeeping experience, preferably in a comparable hotel.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Leadership skills to motivate and develop staff and to ensure accomplishment of goals. Able to set priorities, plan, organize, and delegate.
• Ability to work effectively under time constraints and deadlines.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Responsibilities

• Oversees staff of room attendants, house persons, and inspectors by conducting daily and monthly meetings, inspecting staff work and giving guidance so that deficiencies are corrected, and standards are met.
• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline when appropriate.
• Arrange staff work schedules, determining days off, insuring staffing levels are based on occupancy and/or any current or anticipated projects. Submits payroll records, correcting errors to ensure pay is on time and includes any purchased rooms, extra cleanup, cots, etc.
• Maintain and review computerized records for budgeting and forecasting of department expenses as well as inspection scores for housekeepers.
• Communicate both verbally and in writing to provide clear direction to staff.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Skills

Spanish

Leadership

Communication

Time management

Job description

About Us

This newly branded and renovated 356-room hotel reflects the Golden Age of travel with a mid-century modern design. Our guests discover a new comfort in the heart of the city in deluxe guestrooms and premium suites with Malin + Goetz amenities and all the comforts of home which embodies the spirit of our nation's capital blending modern glamour with rich historical charm. Whether you are looking for a full-time career or something part-time, our team is ready to welcome you to the family. You can be part of a passionate team that has fun, works hard, and loves one another. When you join the HEI family, you also get the benefit of the HEI Loves culture. HEI Loves is dedicated to celebrating our associates by offering the most competitive compensation, benefits, and PTO programs. Our associates are also eligible to take advantage of everything from health and wellness packages and robust retirement plans to travel benefits, product and service discounts, and much more.

Compensation

Salary Range: $73,000.00 - $75,000.00 Annually

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Overview

To ensure Housekeeping Department cleans and maintains guest rooms and public space in accordance with client/guest expectations and HEI Standards of Product and Service.

Essential Duties and Responsibilities

• Oversees staff of room attendants, house persons, and inspectors by conducting daily and monthly meetings, inspecting staff work and giving guidance so that deficiencies are corrected, and standards are met.
• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline when appropriate.
• Arrange staff work schedules, determining days off, insuring staffing levels are based on occupancy and/or any current or anticipated projects. Submits payroll records, correcting errors to ensure pay is on time and includes any purchased rooms, extra cleanup, cots, etc.
• Maintain and review computerized records for budgeting and forecasting of department expenses as well as inspection scores for housekeepers.
• Communicate both verbally and in writing to provide clear direction to staff.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

• Must speak Spanish.
• 2 years of housekeeping experience, preferably in a comparable hotel.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Leadership skills to motivate and develop staff and to ensure accomplishment of goals. Able to set priorities, plan, organize, and delegate.
• Ability to work effectively under time constraints and deadlines.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

Equal Employment Opportunity

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

We value U.S. military experience and invite all qualified military candidates to apply.