Housekeeping Manager

Hyatt-Regency-Sonoma; Santa Rosa (CA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical and Dental insurance

Vision insurance

401(k) with matching

Hotel room discount

Paid time off

Job summary

HEI Hotels and Resorts is seeking a housekeeping leader in Santa Rosa, CA to ensure cleanliness across guestrooms, public areas, and back-of-house operations. You will oversee staffing, budgeting, and scheduling to optimize service quality, while maintaining OSHA compliance and strong communication with leadership and staff.

The role requires extensive housekeeping management experience, including laundry operations, with a proactive approach to guest satisfaction and cost control.

Qualifications

• 5+ years of management experience, including at least 3 years in housekeeping management.
• Experience managing in-house laundry operations.
• Strong organizational and communication skills.
• Ability to resolve guest and staff conflicts.
• Ability to manage multiple tasks simultaneously.

Responsibilities

• Plan, organize, and monitor staff workload to meet cleanliness standards.
• Develop housekeeping and laundry budgets.
• Schedule labor to match forecasted occupancy, events, and group activities.
• Interview, hire, train, develop, and evaluate staff; provide discipline when appropriate.
• Communicate directions to staff and resolve guest issues.
• Ensure compliance with OSHA requirements and guidelines.
• Perform other related duties as assigned.

Skills

Housekeeping management

Laundry management

Staff supervision

Budgeting

Communication

Conflict resolution

Team player

Tools

Labor management tools

Job description

About UsDon't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!We value U.S. military experience and invite all qualified military candidates to apply.CompensationSalary Range: $65,000.00 - $75,000.00 AnnuallyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? NoOverviewEnsure that the cleanliness standards of the guestrooms, meeting areas, public areas, and back-of-the-house are met through the optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.Essential Duties and ResponsibilitiesPlan, organize, and monitor staff workload to ensure compliance with cleanliness and maintenance standards, which requires continuous visual and written inspections of guestrooms and public space areas.Develop housekeeping and laundry budget.Develop and implement controls for expense management.Conduct periodic inventory of guest supplies, small equipment and linen as required.Utilize labor management tools to schedule and control labor costs.Schedule labor to flex with forecasted hotel occupancy, F and B activity, and group events.Interview, hire, train, develop, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members.Communicate both verbally and in writing to provide clear direction to staff.Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.Evaluate condition of furniture, fixtures, décor, etc. •Make recommendations and assist in the coordination of preventative maintenance program and rehab projects.Ensure compliance of housekeeping and laundry standard operating procedures and policies.Operate department pursuant to OSHA requirements and guidelines.Comply with attendance rules and be available to work on a regular basis.Perform any other job-related duties as assigned.Qualifications and Skills5+ years management experience, with at least 3 years in housekeeping management.Experience managing in-house operated laundry operations.Must possess thorough knowledge of all housekeeping and laundry operations and individual job requirements.Able to work with other department leaders.Able to resolve guest, supervisor, and associate conflicts.Able to manage multiple tasks at all times and have excellent organizational skills.Must be willing to “pitch-in” and help co-workers with their job duties and be a team player with or without reasonable accommodation.Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.