Executive Housekeeper

InterContinental Hotels Group; San Antonio (TX); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k

Job summary

InterContinental Hotels Group is seeking an Executive Housekeeper to run all housekeeping and laundry operations, ensuring high standards and memorable guest experiences at the property.

You will lead staffing, train your team, and oversee inspections of rooms and public areas to keep facilities spotless and well-maintained, while guiding cost control and green initiatives. The role includes guest interaction and managing special requests with a focus on service excellence.

Qualifications

• High School Diploma or equivalent.
• Four years' housekeeping/laundry experience preferably in a hotel of similar size, including supervisory experience.
• Some college preferred.

Responsibilities

• Direct daily housekeeping activities and plan staffing to ensure adequate coverage.
• Coach and develop team, set performance goals and recognize good performance.
• Educate staff on compliance with federal, state and local laws and safety regulations.
• Assist with deep cleaning projects and during high volume periods.
• Maintain high quality housekeeping and laundry services to deliver memorable guest experiences.
• Schedule routine inspections of guest rooms and public areas to ensure cleanliness and safety.
• Handle guest requests and complaints to achieve complete guest satisfaction.
• Maintain a professional appearance and uniform.

Education

High School Diploma / secondary education / equivalent

Job description

Role Purpose

As Executive Housekeeper, you’ll keep all aspects of housekeeping and laundry running smoothly - and ensure high standards are metto deliver memorable and uniqueguest experiences.

Key Accountabilities

People

• Direct daily activities, plan and assign work ensuring you always have the right staffing numbers.
• Develop your team and improve their performance through coaching and feedback and create performance and development goals for colleagues - recognize good performance.
• Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff are properly trained and have the tools and equipment to carry out job duties.
• May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.

Guest Experience

• Make sure the quality of housekeeping and laundry services is always superb - we have standards - but it’s down to you to make rooms special and memorable for guests.
• Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction.
• Carry out special requests from guests, VIPs, repeat visitors and club members.
• Help guests with their questions and complaints to achieve complete guest satisfaction.
• Look smart - wear your uniform with pride.

Responsible Business

• Maintain and order supplies and equipment whilst minimizing waste and maintaining “green” initiatives (example: container recycling, and cleaning agents).
• Reunite items with owners - and log any lost and found property.
• Perform other duties as assigned. May also serve as manager on duty.

Financial

• Help prepare and monitor the hotel’s annual budget with a focus on increasing profitability.
• Maintain proper inventory levels managing cost per room for supplies and labor. Carry out the special requests from guests, VIPs, repeat visitors and club members.

Key Skills & Experiences

• High School Diploma / secondary education / equivalent.
• Four years' housekeeping/laundry experience preferably in a hotel of similar size, including supervisory experience. Some college preferred.
• Must be fluent in local language and other languages preferred.

The salary range for this role is $85K to $95K. This job is also eligible for bonus pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.