Executive Housekeeper

Best Western Inntowner; Madison (WI); On-site; USD 52,000 - 75,000; Full time

Job summary

Best Western Inntowner in Madison, WI seeks a seasoned hospitality leader to oversee housekeeping and laundry operations, supervise staff, and ensure high cleanliness standards are maintained across guest rooms and public areas. The role involves inspecting rooms, coordinating schedules, managing supplies, and collaborating with other departments to deliver exceptional guest experiences.

Fluent English is required; Spanish is preferred.

Qualifications

• Minimum three years of experience as hotel Assistant Executive Housekeeper or room inspector.
• At least one year experience as an Executive Housekeeper.

Responsibilities

• Inspect guest rooms after service and ensure amenities are placed.
• Schedule housekeeping and laundry staff according to business demands and supervise teams.
• Monitor supply usage and control expenses; submit purchase orders for supplies.
• Ensure safety practices and proper handling of chemicals; maintain security and lost-and-found logs.

Skills

Leadership

Communication

Interpersonal skills

Fluent English

Spanish (preferred)

Safety awareness

Education

Hotel management education (preferred)

Tools

PMS system

Job description

JOB OVERVIEW

Oversees the hotel's housekeeping and laundry functions. Responsible for supervision of housekeeping and laundry staff and for ensuring cleanliness standards are maintained and proper cleaning procedures are followed. Responsible for ensuring customers are satisfied with the cleanliness and condition of their guest rooms.

HOURS

Full time, mostly daytime hours as necessary for room inspection and department administration. Schedule varies according to hotel occupancy and housekeeping inspectors' schedule. Weekend work is required, holiday work will be necessary.

PHYSICAL DEMANDS

• Able to walk and stand for 80% of shift.
• Able to walk up and down hotel stairs repeatedly during shift.
• Requires the motions of bending, stooping, climbing, standing, walking, reaching, grasping, carrying, pushing, lifting, and kneeling.
• Able to lift 50 pounds.

CREDENTIALS AND EXPERIENCE

• Minimum three years successful experience as a hotel Assistant Executive Housekeeper or room inspector
• A minimum of one year experience as an Executive Housekeeper required.

KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent communication and interpersonal skills required.
• Able to learn, understand and use the functions applicable to the Housekeeping department on the hotel's property management computer system.
• Fluent in English, knowledge of Spanish preferred.
• Must maintain a professional, neat, clean appearance and practice good personal hygiene.
• Knowledge of cleaning chemicals and compounds including their safe use and storage required.
• Knowledge of proper handling and disposal of Blood Borne Pathogens and SHARPS required.
• Excellent customer service skills required.
• Strong leadership ability required.
• Educational training in hotel management preferred.
• Good management skills required.
• Must be organized and attentive to detail.

Guest Rooms & Management

• Inspects each guestroom after Room Attendant has serviced it. Checks for cleanliness and ensures all proper amenities have been placed in rooms.
• Responds immediately to guest questions and concerns directed to the Housekeeping department.
• Reports all room status discrepancies to the Front Desk.
• Submits maintenance requests as needed and follows up to make sure deficiencies are corrected.
• Performs a monthly linen inventory. Accounts for all discarded and stained linen.
• Oversees the continuous cleaning of all hotel's public areas.
• Follows and enforces the procedure for safe & secure storage, disbursement, and disposal. Maintains an accurate lost and found log.
• Monitors supply usage and pilferage. Submits purchase orders for supplies.
• Enforces the lost and found items policy.
• Maintains hotel and guest security.
• Works cooperatively and constructively with other departments.
• Responsible for securing, storing, and issuing all equipment and supplies used in housekeeping.
• Makes procedure recommendations to improve efficiency of administration of the Housekeeping department.

Staffing & Administrative

• Schedules Housekeeping and Laundry associates according to business demands.
• Responsible for staff coverage of all Housekeeping and Laundry positions. This may require additional works hours if staff fails to work scheduled shifts.
• Supervises all Laundry and Housekeeping associates.
• Creates, reviews and updates training manuals for all Housekeeping and Laundry positions.
• Plans and distributes work assignments for Room Attendants, Housepersons, and Laundry Associates daily.
• Monitors time punches for housekeeping and laundry associates.
• Monitors and controls expenses for housekeeping and laundry, including labor expense, according to revenue and budget.
• Maintains acceptable quarterly Best Western Inspection scores.
• Instructs Room Attendants to correct deficiencies in guestroom cleaning or placing of amenities.
• Ensures that safety practices and procedures are followed. Reacts immediately to correct unsafe practices. Trains associates on safety procedures.
• Disciplines and counsels housekeeping, and laundry associates as needed.
• Cleans guests' rooms and public areas as required due to labor shortages. Assists in laundry when needed.
• Conducts interviews for housekeeping and laundry positions and makes hiring recommendations.
• Prepares and delivers 90 day and annual performance reviews for housekeeping and laundry associates.
• Provides a positive work environment conducive to open communication.
• Develops, coordinates, monitors, and performs training of new housekeeping and laundry associates.
• Oversees the laundry operation to ensure the linen supply requirements of guestrooms and Food & Beverage are being met.
• Attends management meetings as scheduled. Plans and facilitates housekeeping and laundry department meetings as needed.
• Enforces housekeeping and laundry uniform policy.
• Plans and schedules special cleaning projects.
• Enforces departmental key policies.
• Other duties as assigned.