Assistant Director

Stash Talent Services; Kailua (HI); On-site; USD 75,000 - 105,000; Full time

Job summary

Stash Talent Services is seeking an Executive Housekeeper for a luxury hotel in Kailua, Hawaii. You will oversee all Housekeeping and Laundry operations, including coordination with Uniform and Linen management, and ensure guest room standards meet top-tier quality.

The role requires leading teams, managing budgets, and maintaining OSHA-compliant practices. Responsibilities include shaping training programs with HR, scheduling within labor laws, liaising with Front Office, Engineering, and

Qualifications

• Minimum two years’ experience as an Executive Housekeeper for a luxury or ultra-luxury hotel.
• Attention to detail, speed and accuracy; ability to prioritize and stay organized.
• Good judgement, calm demeanor, and problem-solving skills.
• Ability to manage payroll and budget control.
• Knowledge of laundry operations and chemical handling; OSHA compliance.
• Fluency in English; other languages preferred.
• Physical ability to lift up to 40 pounds.

Responsibilities

• Maintain knowledge of departmental policies, procedures and standards.
• Ensure daily standards are superior; maintain ultimate cleanliness and enforce rules.
• Coordinate with HR for employee training; develop schedules within labor laws.
• Maintain payroll control and close liaison with Front Office for guest flow.
• Provide daily inspections to ensure hotel standards and address issues.
• Collaborate with Engineering on repairs and equipment maintenance.
• Manage linen inventory for guestrooms and F&B; supervise uniform issuance.
• Prepare annual budgets for Housekeeping, FF&E, equipment and uniforms.
• Monitor chemicals, vendor relations and OSHA compliance; attend meetings.
• Oversee Laundry department operations and quality control; ensure linen availability.

Job description

Responsible for the operations of all Housekeeping and Laundry operations including management of any outside contracts. Other responsibilities include the choosing and handling of uniforms in coordination with the Laundry Manager and the Rooms Division/F&B Managers.

RESPONSIBILITIES

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Establish and maintain the ultimate of cleanliness and institute work rules to accomplish same.
• Coordinate with Human Resources in establishing training methods and procedures for development of employees.
• Develop working schedules to meet peak end stock periods and always remain within the labor low requirements.
• Maintain a close payroll control.
• Keep a close liaison with Front Office to ascertain and meet anticipated guest check-in and check-out.
• Provide daily inspector of all areas to provide hotel standards and address necessary orders to correct shortcomings.
• Meet regularly with Engineering to ensure smooth flow of repair work.
• Keep good room and F&B linen inventory and assist with control of such.
• Prepare annual Housekeeping (FF&E) and Operating Equipment Budget in consultation with Management.
• Prepare annual Uniform Budget and controls maintenance and issuance of uniforms.
• Meet with salesmen or outside consultants in order to keep informed of development and be updated on all new and/or improved chemicals.
• Work closely with Managing Director in order to keep expenses within monthly forecast.
• Work closely with Purchasing Agent to ensure regular purchase and flow of supply and to keep a close supervision on Housekeeping storeroom inventories.
• Keep a close control of all supplies, making sure that we requisition on a timely basis so as not to disrupt the work flow.
• Keep a good control of the night contracted cleaning company in all areas.
• Maintain all linen closets in good standing.
• Make recommendations to management for modernization of equipment and chemicals.
• Oversee the running of Laundry department and quality control of all materials.
• Ensure the availability of correct guestroom linen and food and beverage linen at all times.
• Attend specified hotel meetings.
• Keep in compliance with all OSHA regulations.
• Hold regular staff meetings.
• Keeping good control of department keys, beeper and radio.
• Ensure that all employees are correctly attired and show a positive attitude always.
• Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow employees.
• All other duties as required.

QUALIFICATIONS

Experience: Minimum two years’ experience as an Executive Housekeeper for a luxury or ultra-luxury hotel.

General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgement; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

Technical Skills: Knowledge of public area management and laundry operations; knowledge of proper chemical handling and following OSHA requirements; ability to satisfactorily communicate in English with guests, management and co-workers to their understanding; ability to provide legible communication; ability to manage payroll; ability to keep control of the budget; ability to train and develop the Housekeeping and Laundry departments; ability to motivate the staff and developing incentive programs to improve their productivity.

Language: Required to speak, read and write English, with fluency in other languages preferred.

Physical Requirements: Must be able to exert physical effort in transporting 40 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

Licenses & Certifications: None required.