Executive Housekeeper

Fairfield Inn Tallahassee North/ I-10; Madison (WI); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hotel is seeking a housekeeping manager to ensure excellent sanitation and customer service. The role involves leading the housekeeping team, maintaining cleanliness, and ensuring compliance with brand standards. Ideal candidates will have supervisory experience and a commitment to guest satisfaction.

Qualifications

• Hospitality experience required.
• Supervisory role experience essential.
• Detail-oriented with strong leadership capabilities.

Responsibilities

• Lead housekeeping staff and ensure high standards.
• Conduct inspections and maintain cleanliness.
• Manage supply inventory and payroll within budget.

Skills

Detail-Oriented

Technological Proficiency

Brand Standards

Professional Demeanor

Strong Speech

Conflict Resolution

Leadership Capabilities

Tools

FOSSE

MARSHA

MGS

GXP

Microsoft Office

Job description

We’re hiring a housekeeping manager to provide excellent sanitation and customer service to our hotel guests. You’ll be responsible for leading the housekeeping staff, ensuring team members perform their job duties to our high standards, and keeping the housekeeping department well-stocked with cleaning supplies.

Applicants should have hospitality experience, enjoy their work, and demonstrate a commitment to meeting and exceeding guest expectations. Previous experience in a supervisory role is required.

Responsibilities:

1. Make Housekeeping Boards
2. Conduct a daily stand-up meeting
3. Ensure Cart Rooms are stocked, functional, clean, and tidy
4. Conduct thorough inspections of Vacant Dirty rooms, correct deficiencies, and make them Vacant Ready
5. Conduct thorough inspections of all rooms, ensuring they meet high standards
6. Communicate professionally and warmly with staff and guests
7. Track room service refusals efficiently
8. Monitor HKPG Boards, Goal Times, and Equipment Use
9. Ensure staff safety during emergencies like COVID-19
10. Manage departures and track individual housekeeper's time per room
11. Maintain payroll within budget guidelines
12. Ensure HKPG minutes per room do not exceed 35 minutes
13. Create and enforce goal times
14. Keep the minutes per room spreadsheet updated
15. Host housekeeping standup meetings
16. Maintain accurate inventory of supplies
17. Record discarded linen daily and update the linen tracker
18. Order necessary supplies
19. Identify and relay maintenance concerns
20. Track late departures and enforce property rules
21. Manage self and organize projects to meet deadlines
22. Coordinate scheduled maintenance with Maintenance
23. Ensure effective use of GXP and that staff are trained to use it

Qualifications:

• Detail-Oriented: Ability to identify details with 100% accuracy and follow up diligently
• Technological Proficiency: Skilled in FOSSE, MARSHA, MGS, GXP, and Microsoft Office
• Brand Standards: Capable of making quick decisions aligned with guest satisfaction and brand standards
• Professional Demeanor: Always maintain a neat appearance and conduct yourself professionally
• Strong Speech: Confident verbal communication, especially in conflict resolution
• Conflict Resolution: Ability to assess situations and communicate solutions effectively
• Leadership Capabilities: Skill in managing a challenging department tactfully and professionally

Compensation: $16 hourly