Executive Housekeeper

Plazahotelelpaso; Kansas City (MO); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading hotel is seeking an Executive Housekeeper to oversee housekeeping operations. The role requires ensuring cleanliness and guest satisfaction while managing staff, training, and inventory. Candidates with supervisory experience and a focus on quality service are encouraged to apply for this dynamic position.

Qualifications

• Two years previous housekeeping supervisor experience required.
• Ability to manage staff and guest relations effectively.

Responsibilities

• Manage housekeeping operations and ensure adherence to quality standards.
• Train, schedule, and support staff to maintain hotel operations.
• Inspect rooms and areas for cleanliness and guest satisfaction.

Skills

Staff management

Guest service

Inventory management

Quality assurance

Education

High School diploma or equivalent

Job description

Opportunity: Executive Housekeeper

Manage housekeeping operations in accordance with established guest service, quality and sustainability standards.

Potential Career Path

Area Executive Housekeeper – Assistant General Manager – General Manager

Essential Job Functions

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
• Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns.
• Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
• Prepare schedules based upon occupancy and assign duties to workers and schedule shifts or notify vendor of weekly staffing needs.
• Take inventory and submit periodic inventory orders to insure supplies are purchased in a timely manner.
• Prepare required paperwork pertaining to departmental functions.
• Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
• Develop and implement policies and procedures for the operation of the department or the hotel.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
• Perform other duties as requested by management.

Position Requirements

• High School diploma or equivalent preferred.
• Two years previous housekeeping supervisor experience required.

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Source: HHM Hotels