Executive Housekeeper

Hampton Inn Jacksonville I-295 East/Baymeadows; Jacksonville (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Hampton Inn Jacksonville I-295 East/Baymeadows is seeking an experienced Executive Housekeeper to lead the housekeeping and laundry operations, ensuring the highest standards of cleanliness, hygiene, and guest satisfaction in line with Hilton brand expectations.

You will champion Hilton QA standards and OSHA safety, manage daily operations, and work with Front Desk and Engineering to ensure fast turnovers and flawless room readiness.

Qualifications

• 2–3 years as Executive Housekeeper or Assistant Executive Housekeeper in a hotel
• Direct Hilton brand experience is required
• Familiarity with Hilton-approved property management systems OnQ or PEP and digital housekeeping tools

Responsibilities

• Oversee daily cleaning of guest rooms, public areas, and back-of-house spaces to meet Hilton standards
• Recruit, train, schedule, motivate, and manage housekeeping and laundry staff
• Manage departmental finances, inventory, purchasing, and labor cost control
• Conduct inspections to ensure Hilton Clean Stay compliance and schedule deep cleaning
• Enforce safety protocols and OSHA requirements across the team
• Collaborate with Front Desk and Engineering to manage turnover and maintenance resolutions

Skills

Executive housekeeping

Brand experience

OSHA safety

Leadership

Flexible schedule

Tools

OnQ / PEP

Job description

Job Title: Executive Housekeeper

Department: Housekeeping & Laundry

Reports To: General Manager / Assistant General Manager

Location: Hampton Inn I 295 East Baymeadows

Job Summary

We are seeking an experienced, high-energy Executive Housekeeper with prior Hilton brand experience to lead our housekeeping and laundry operations. In this role, you will be responsible for coordinating and controlling all daily housekeeping functions to ensure the highest standards of cleanliness, hygiene, and guest satisfaction are consistently achieved.

As the department leader, you will champion Hilton Quality Assurance (QA) standards and safety regulations (including OSHA), ensuring our property remains welcoming, orderly, and perfectly aligned with the brand's premium reputation.

Key Responsibilities

• Operations Leadership: Oversee the daily cleaning of all guest rooms, public areas, and back-of-house spaces to guarantee flawless execution of Hilton brand standards. [1]
• Team Development: Recruit, train, schedule, motivate, and hold accountable the housekeeping and laundry staff, fostering a positive environment where team members can thrive.
• Financial & Inventory Management: Manage departmental financials, track chemical and linen inventory, handle ordering through approved corporate purchasing platforms, and control labor costs.
• Quality Assurance: Conduct routine inspections of rooms and public spaces to ensure compliance with Hilton Clean Stay and brand specific parameters. Proactively manage deep cleaning and preventive maintenance schedules.
• Safety & Compliance: Enforce all safety protocols, chemical safety standards (OSHA), and blood-borne pathogen compliance across the entire team. [1]
• Cross-Department Collaboration: Work hand-in-hand with the Front Desk and Engineering teams to manage room readiness, accelerate turnover times, and execute fast resolutions for maintenance items.

Required Qualifications & Skills

• Experience: Minimum of 2-3 years of experience as an Executive Housekeeper or Assistant Executive Housekeeper in a hotel setting.
• Brand Expertise: Direct experience working within the Hilton ecosystem (e.g., Hilton Hotels & Resorts, DoubleTree, Hilton Garden Inn, Homewood Suites, Hampton Inn, Hilton Grand Vacations) is required.
• Systems Proficiency: Direct familiarity with Hilton-approved property management systems (such as OnQ or PEP) and digital housekeeping tracking modules is highly preferred.
• Leadership Style: Exceptional organizational, communication, and time-management skills with a hands-on approach to leadership.
• Flexibility: Willingness to work a flexible schedule, including weekends and holidays based on business demands.

Source: Hospitality Online