Executive Housekeeper

Hilton Garden Inn Hershey; Hummelstown (Dauphin County); On-site; USD 52,000 - 78,000; Full time

Job summary

Hilton Garden Inn Hershey is seeking an Executive Housekeeper to lead housekeeping operations, ensuring top-notch cleanliness and guest satisfaction. You will supervise, train, and schedule associates, maintaining brand standards and safety policies.

Responsibilities include inspecting rooms and public areas, addressing guest inquiries, managing inventory and paperwork, and driving EarthView sustainability initiatives. The role requires strong leadership and a commitment to HHM values.

Qualifications

• Two years previous housekeeping supervisor experience required.
• High School diploma or equivalent preferred.

Responsibilities

• Interview, select, train, schedule, coach and support associates, ensuring they perform to brand standards and HHM values.
• Inspect guest rooms, public areas and grounds for cleanliness and safety.
• Answer inquiries about hotel policies and services and resolve guest complaints.
• Observe and monitor staff performance to ensure efficient operations and policy adherence.
• Prepare schedules based on occupancy and assign duties; coordinate shifts and staffing needs.
• Take inventory and submit periodic orders to ensure timely supplies.
• Prepare paperwork pertaining to departmental functions.
• Communicate guest service scores to drive improvement and satisfaction.
• Develop and implement department policies and procedures.
• Follow EarthView sustainability guidelines; participate in safety programs.

Skills

Housekeeping supervision

Education

High School diploma or equivalent

Job description

Opportunity: Executive Housekeeper

Manage housekeeping operations in accordance with established guest service, quality and sustainability standards.

Potential Career Path

Area Executive Housekeeper – Assistant General Manager – General Manager

Opportunity: Executive Housekeeper

Manage housekeeping operations in accordance with established guest service, quality and sustainability standards.

Potential Career Path

Area Executive Housekeeper – Assistant General Manager – General Manager

Essential Job Functions

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
• Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns.
• Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
• Prepare schedules based upon occupancy and assign duties to workers and schedule shifts or notify vendor of weekly staffing needs.
• Take inventory and submit periodic inventory orders to insure supplies are purchased in a timely manner.
• Prepare required paperwork pertaining to departmental functions.
• Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
• Develop and implement policies and procedures for the operation of the department or the hotel.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
• Perform other duties as requested by management.

Position Requirements

• High School diploma or equivalent preferred.
• Two years previous housekeeping supervisor experience required.

Work Environment and Context

• Work schedule varies and may includeworking on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It